Tag Archives: Digital Death

Legacy Contacts and managing a Digital Legacy

Emails, photos, random postings… We all have a digital footprint and depending on your privacy settings, it’s available to many people including strangers.  Not to mention our passwords to accounts, and other digital assets, including financial ones. Who can access them when we pass on? What happens to the data?

In the world of Internet services, digital legacies and the policies around them have been murky at best.

Because of our position as a leading provider of security for data, devices and people this is an issue we at AVG have long been concerned about. And that’s why we’ve been focused on educating our users on this sensitive topic and advocating for people to provide a digital codicil to their wills, specifying a digital executor to act on their behalf.  (You can see our most recent article here. We also published an ebook dealing with digital death.

 

Today, different sites have different policies, and requirements vary on the actions that can be taken, and the forms of identification and proof that are required in case of a user’s death.  Twitter has a policy to deactivate accounts after six months of prolonged inactivity, but also will work with authorized individuals to delete a deceased user’s account and or certain imagery. Until last week, Facebook’s policy was to allow users to specify if they wanted to “memorialize” or permanently delete their accounts. Last Thursday, Facebook moved to a step further to allow account holders to appoint what it calls a “Legacy Contact” to manage their memorialized accounts.

Facebook legacy contact

 

You can read the full announcement here that Facebook released Feb. 12.

But briefly: Facebook now allows the appointee to write a post for your profile, and update your profile picture and cover photo. It also allows the appointee to respond to new friend requests, for example a friend who hadn’t been on Facebook at the time of the user’s death. The Facebook executor, however, can’t go back and delete material, log into the account or remove any of your friends.

In its statement, Facebook said: “By talking to people who have experienced loss, we realized there is more we can do to support those who are grieving and those who want a say in what happens to their account after death.”

The Facebook move is good news, in many ways, not the least of which is that it helps bring this important issue of Digital Legacy to the forefront in one of the largest social venues, where many of us are living our digital lives. It also recognizes that users need more control of their accounts, including deciding how they want them managed when they pass.

Digital legacy is something that everyone online needs to consider. No one wants to consider their own death, but as the physical world morphs into the digital, it’s a very important part of our legacies. One we shouldn’t ignore.

Planning Your Digital Legacy

Over the last few years, as I have seen family and friends lose loved ones, I am constantly reminded of the importance of our digital legacy.

Just this past year, a friend and former colleague passed away. I, like so many, was shocked and saddened. He was healthy and vibrant until the day he died of a heart attack while out cycling.

I first learned of his death online – where family and friends announced his passing on a Facebook page. What soon followed was a vast outpouring of friends gathering to remember, mourn and celebrate him, and to console his family and each other.

That Facebook page remains to this day, months later, with occasional new posts that continue in remembrance and celebration of his life.

I don’t know if my friend left a directive about his digital assets, but I do think he would be pleased by the tributes and what has become a living online memorial.

While that approach was absolutely the right one for him as a tech industry figure, it may not be for everyone. We don’t always know what our loved ones would want if and when the time comes. Or we might not know how to secure and remove their assets per their wishes.

“Boomers will be one of the first to leave behind a vast and varied digital footprint”.

Our generation (the Boomers) will be one of the first to leave behind a vast and varied digital footprint – including social media accounts, emails, tweets, images, videos and more. But most of us have yet to consider just what it is we are leaving behind, and what we want others to do with it?

To me, it is like any form of estate planning. It’s something we know we should do, but most of us put off– unless forced to deal with it. Except that it’s not exactly the same, because to date there are few of us who have even thought about our digital legacy, let alone planned for it.

In new research we at AVG have just conducted with those 50-plus (aka Boomers and Seniors), 83% of nearly 5,000 people we polled in nine different countries, have yet to consider their digital legacy.

Among our research findings:

  • Even the among the respondents who were familiar with the concept of digital legacy (12%), had never thought about it
  • Only 3% could say they actually have taken steps to prepare their family ahead of time
  • Yet, when the concept was explained to all, 1 in 4 admitted concerns about having a digital legacy.

 

This corroborates findings of other earlier independent surveys, which I wrote about in my column first exploring this topic last spring.

Clearly, further education is needed to help people make plans for their online lives – after they are no longer with us.

Even when all relevant paperwork is in place and documented, the task of managing a digital estate of a deceased relative can be a difficult and emotional task.

Here are three suggestions I have on digital legacy planning:

  • Make a will and add a digital codicil, which is a simple document that amends your will, to include your digital assets.
  • Make a list of your digital assets, passcodes and avatars, if you have them.
  • Share information and help educate your family and friends about the need for digital estate planning.

 

Because AVG is committed to helping people deal with the security and privacy of data, devices and people, this is a topic where we feel we can contribute.

We have developed an eBook Dealing with Digital Death that offers a starting point for tackling the issue.

 

 

It offers considerations, recommendations, resources and guidance – from how to tackle the sensitive issues around what to do with social media profiles and blogs to creating memorials and practical information on digital estate planning and how to delete retail accounts. I hope you’ll find it useful.