Top 5 troubleshooting tips for Windows 10

If you have recently upgraded to Windows 10, of if you’re still trying to, you may be suffering some of the problems we’ve seen. We answer the top questions to your burning issues on Windows 10 that have plagued many users out there.

#1 – The Upgrade to Windows 10 doesn’t work

Even on my machines I had this problem: Despite multiple Windows Update attempts, the upgrade to Windows 10 seems to never show up. The same goes for installing new versions of Windows 10, like the November 2015 update.

Here’s how I eventually solved the problem. Unfortunately, it involves a bit of fiddling with the Windows registry, which – in this instance – is totally safe. No worries, we’ll talk you through this:

  1. Press the WINDOWS+R keys at the same time.
  2. Type in “regedit” (without the quotes) and press Enter.
  3. Using the tree navigation that appears, open up the following folders:
    HKEY_LOCAL_MACHINESOFTWAREMicrosoft
    WindowsCurrentVersionWindowsUpdate
  4. Right-click on WindowsUpdate, select NEW and DWORD-Value.
  5. Name the new folder “AllowOSUpgrade” (see the example picture)
  6. Within that, add the DWORD value called “AllowOSUpgrade”, double-click on that and type in a “1”
  7. Reboot your PC, use Windows Update again to download and install Windows 10.

Sounds complicated? Here’s how it should look:

Windows Registry Editor with AllowOSUpgrade

If this still doesn’t work, you should then try running this Windows Troubleshooter to resolve the issue, as described by Microsoft in this article.

#2 – Sound not working or volume too low

Can’t hear any sounds or music following an upgrade to Windows 10? First, you should check your PCs manufacturers page for the latest sound drivers.

For example, on my HP Spectre x360, the official driver website offered me brand-new drivers for the integrated Realtek HD Audio chipset:

Realtek Audio Driver Update

Installing the latest drivers should help with most of these issues and should be the first step to take. However, if that didn’t do anything: Open up the start menu and type in “Control Panel” to open the classic settings. Then go to Hardware and Sound, Sound and double-click on your default sound chip. Usually it’s the one with the green checkmark.

Next, move to the Enhancements tab and check Disable all Enhancements, which should instantly enable your audio.

Disable all Enhancements

#3 – Annoying Default Programs

I feel like every time I install a Windows Update, it defaults back to the standard apps for photos, music and websites – or pops up these annoying screens:

Annoying default apps in Windows 10

In some cases, even if you check Always use this app to open .xyz files, it reverts back to the default or asks the same question over and over again. To avoid this from happening, you should go through the Defaults settings once and decide what should happen if you open a file. To do that, click on the Start button and hit Settings. Head over to System and then on Default apps.

Setting default apps in Windows 10

Once you set this here, Windows 10 should remember this!

#4 – Turn off Quick Access

The new Windows 10 file explorer has a Quick Access view when you launch it, which is divided into Frequent folders and Recent files. If you’re like me (and many others), you don’t want this view as it messes with your muscle memory of opening up file explorer and going to a specific folder. Thankfully there’s an easy fix: Open up File Explorer and click on the File button in the top left corner. Next, click on Options. Here you can decide whether you want file Explorer to open with Quick access or the more familiar This PC view:

Turn off Quick Access

Much better, isn’t it?

Windows 10 looking better after these tips

#5 – OneDrive doesn’t sync anymore

I really do love OneDrive as I use it to sync all my photos, documents, songs and even my entire desktop across my gaming PC, my laptop and my office workstation. But it’s got its little annoyances, for example when it crashes after a reboot or won’t sync files. The one thing that always helps me is to reset OneDrive: To do that, press the Windows key and R at the same time:

Reset or restart OneDrive in Windows 10

Click OK. The OneDrive icon should disappear and then reappear after a while – and then it should hopefully all be good and sync again.

Got any more Windows 10 issues that are totally annoying to you? Follow us on Facebook. We’re gathering more issues and will follow up in a couple of months with new fixes.

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