Since joining AVG Business, the team and I have been focused around the clock on the products, services, and sales & marketing strategies that will drive success for our partners in 2016. While we still have work to do as we head into next year, I’m taking a few minutes today to congratulate our team and partner community on a recent product award from CRN.
Just two months out in the market and AVG Managed Workplace 9.2, our remote monitoring and management (RMM) platform with premium remote control, is the winner of the CRN Tech Innovator Award for Managed Services.
The platform is our best remote monitoring and management (RMM) solution to date. With premium remote control integrated directly at no extra cost, we have made it easier than ever for our partners to provide remote IT management services to their business customers. Our development process, as always, was heavily influenced by the input of our partners from across the globe.
Winning product recognition like this is a true testament of our partners’ support and their feedback helps us keep innovating and responding to the market needs.
Don’t just take it from me. We have many partners that are already using AVG Managed Workplace 9.2 to protect, secure and manage their clients’ networks and systems, and have great things to say.
Here is a quick look at the feedback:
“The new remote control feature is fabulous and we use it continuously. Almost instantly at the time we get a help desk call, we are remoting back into that desktop. We have a 12 minute SLA for an initial communication. To be able to get back in and have the engineer fixing the problem that quickly is amazing. Exceptional, responsive customer service is a top priority for Mirazon. AVG Managed Workplace is the product that allows us to do that. It gives us the critical information and details we need to resolve problems quickly and keep our customers very happy.”
– Karen Albers, Partner, Mirazon
”Without a doubt, AVG Managed Workplace’s reporting features are what enable us to close more business deals with healthcare providers. The Inventory Control, Content Filtering, and Network Health reports in particular are invaluable and what our clients want to see day-in and day-out. Plus, the remote control features allow our Support Engineers to proactively work on machines in the background and fix issues while physicians are still treating patients.”
– Shawn Miller, President and CEO, ConXit Healthcare Technology Group Inc
“We recently previewed AVG Managed Workplace 9.2 and immediately noticed the advantages of the remote control features, the faster speed and the added tools. We are looking forward to making this available to our IT support teams as soon as possible to deliver excellent customer support.”
– Luis Flores, Help Desk Analyst, Tecnet Canada
“We’re very pleased with the new release of AVG Managed Workplace and specifically with the improvements with Patch Management and Maintenance releases. Now we’re able to automate more tasks, more easily and provide proactive services to end customers.”
— Elias Grim, Director of Support, Alura Business Solutions
As businesses continue to struggle with security and protection, we will continually strive to provide superior products and services that help our customers successfully and securely compete in today’s rapidly changing environment. This latest award from CRN is further recognition that our strategy is paying off. Thank you for your support!