Tag Archives: Managed Workplace

Position your managed services business for success

It has been a busy time at AVG Business with our recent product releases and there is still more to come.  As we roll out new tools and services, your feedback continues to be critical.  Insight and comments from our channel partners and their clients help us continually raise the bar for security and managed IT business solutions.

So far, the response has been overwhelmingly positive.

Starting with our latest release of AVG Managed Workplace®, we’ve delivered the advantages of premium remote control at no additional cost and remote monitoring and management all in one platform.

We haven’t stopped there. Weeks later, we introduced our new, enterprise-class business security products that feature advanced protection. Last month, AVG also received a 100% detection rating of real-world malware and 100% detection of widespread malware from the Independent IT Security Institute, AV-TEST.  Our business security products are based on this same AVG engine.  This ‘double 100%’ result from AV-TEST demonstrates that our products are protecting SMBs without compromise whether the threat is new or a known malware variant that is widespread.

They say that good things come in threes, and now we’ve rolled out new onboarding training and support to help new partners get up to speed right away and established partners continue to drive growth for their managed services business.

The simple-to-follow onboarding services can be accessed through our partner portal, which was recently upgraded with a brand new user interface and easier navigation to give partners quicker access to the technology and knowledge they need to succeed.

If you’re not an AVG Business partner yet, sign up for a free 14-day trial today to check out the latest release of our Managed Workplace 9.2 product, the new services portal and onboarding tools.

Here’s a look at what you’ll find:

  • A 12-month, 5-step success plan: Targeted business plans that help partners achieve monthly, quarterly or yearly milestones.
  • AVG Accelerator Partner Academy: On-demand business and technical training to quickly onboard technical staff plus best practice tips and discussion on sales, marketing, business and channel operations.
  • In-depth knowledge base: Frequently asked questions and information for troubleshooting issues.
  • User forums: Community engagement and fast access to your peers for learning and networking.
  • Sales and marketing materials: Ready-to-use content to sell AVG Managed Workplace and other AVG Business products.

But that’s not all. Coming soon, you will be able to access our new AVG Managed Services Pricing Calculator from our partner portal. This cool calculator can be used by AVG channel partners to help price their managed services, develop the desired contract margins and predict profitable monthly recurring revenue. It captures critical elements of client service: labor costs, business overhead and software licensing, onboarding and more.

These new updates are all part of our continuous effort to develop and improve upon the products and support we provide to our partners — an ongoing process that is informed by the valued feedback we receive from our growing network.

Below is just a sample of some of our most recent feedback:

“AVG Managed Workplace has completely changed how we do business. We really like it because we now have visibility on our clients’ networks. In many cases the automation feature detects and resolves an issue before something fails.” — Terry Johnson, Consultant, Infrastructure and Data Solutions, Experis  

“As a value added reseller, we needed a partner that could help us create and implement solid security plans, and then deliver cost effective ongoing monitoring and maintenance of customer networks. The strength of AVG CloudCare’s cloud-based administration, integrated with the power of AVG Managed Workplace, was the answer.” — John Quatto, Channel Partner Manager, Zobrio   

“Our partnership with AVG is taking our business to a whole new level. We have a complete portfolio to deliver, from the security aspect outwards. The antivirus side of our business has grown 96% year on year, and anti-spam 29%. And with hosting, Online Backup and social media services still largely untapped, the only problem is finding the time to follow up all the AVG-generated opportunities.” –Gordon Montgomery, Operations Director, MCC Computers

Visit http://www.avg.com/gb-en/partners to find out more about our AVG Business solutions and how we can help your business.

Managed Workplace 9.2 makes big debut

As we shared last week, Managed Workplace 9.2 is now globally available to our channel partners and offers our slickest remote management and monitoring (RMM) solution to date. Now with premium remote control integrated directly into our RMM platform at no extra cost, we’re making it easier than ever for our MSP partners to provide remote IT management services to their business customers.

The new platform is also catching press attention and our AVG execs have been busy sharing the highlights with tech and channel media reporters at ChannelBuzz, Channel Insider, ChanelLine, CRN UK, CRN U.S., Lanline.de, and MSP Mentor.

More interviews are scheduled across our markets over the next few weeks. The response has already been overwhelmingly positive, with press coverage describing our updated platform as ‘game-changing’ and also touting the new premium remote control, backup disaster and recovery, and Mac support features.

As with Managed Workplace 9.1, the development process was driven in large part from the input of hundreds of our partners around the world. We want to ensure that our products meet their evolving needs and we are proud to say that our latest version of the platform does just that.

In developing 9.2 and integrating additional features, we continue to partner with the best in the industry. Partners such as ISL Online, a Slovenian company with more than 200,000 customers in more than 100 countries helped us integrate premium remote control seamlessly into our platform. Our Backup and Disaster Recovery partner Infrascale is also a proven leader, recently named a Gartner Cool Vendor as ‘innovative, impactful and intriguing.’

The value of strategic partnerships like these can clearly be seen in the reaction to the end product. Initial feedback from our channel partners has been fantastic. Many have said using the updated platform will be a ‘no brainer’ for them. Some of our partners have already previewed the updated platform, with Advanced Technology Services (USA) providing feedback that “it works great on both Macs and PCs, features a new user interface that instantly shows all activity, and also enables us to seamlessly view user sessions.”

We recognize that our channel partners need IT simplicity and efficiency. The updates we have made to Managed Workplace 9.2 show our ongoing commitment to putting partners first.

We are listening and appreciate your feedback.

AVG kicks off free on demand training series for partners

Opportunities for business growth are often right in front of us but taking advantage of them and succeeding may require specific knowledge or experience. This is why we have established the AVG Business Accelerator Partner Academy to help support your growth and equip you to win in your markets.

Through the Academy, we offer you and your team free online technical training in six modules as well as business transformation training in three different modules. We’ve worked with industry leaders and MSPs to design the curriculum specifically to help AVG Business partners grow and succeed rolling out Managed Workplace to your customers.

We know your time is limited and very valuable. The tracks we’ve put together are based on what you have told us you need, designed to help give you a competitive advantage. We want to equip you for success in your market and help in any way we can to accelerate your growth.

Beginning this month, the Business Transformation training kicks off and includes:

  • September:  Sales & Marketing Transformation
  • October: Business Transformation
  • November & December: Service Transformation

The technical training, which will include six modules split into several short videos covering Installation through to Reporting, will be available in October.

These ‘live’ sessions will include open Q&A sessions so that you can learn from our specialists and other MSPs in real-time. After each scheduled training session, these will be available for viewing on demand via our Partner Portal (sessions available for viewing October 1 and after).

Taking the Academy curriculum will help you:

  • Build your leads inflow and pipeline for business.
  • Leverage professional services automation to increase efficiency and profitability.
  • Work in partnership with your account manager to seize new revenue opportunities.
  • Use metrics to better manage sales, marketing and operations.
  • Better represent your expertise with customers and potential clients.

I encourage you to attend and let us know what you think. We’re listening.

To find more information and sign up for free training, visit AVG Business Accelerator Partner Academy.


AVG Business responds to evolving channel needs with enhanced Managed Workplace platform

Since we launched our flagship AVG Business Managed Workplace 9.1 in April 2015, the ongoing dialogue and feedback from our channel partners has been crucial. Managed Workplace 9.2 – the latest version of the platform, available today, addresses the needs our partners have raised. We are confident that the additional capabilities we have included in the expanded platform align to MSPs’ business objectives more closely than ever before.

An important feature in Managed Workplace 9.2 is the Premium Remote Control capability, through our partnership with enterprise remote desktop software provider, ISL Online, that has enabled us to integrate a premium Remote Control capability into our platform for the first time. By building in the remote control at no further cost to our partners, we are able to reduce not only the need for MSPs to work across disparate systems, but also the need to purchase additional, expensive, third-party tools. Offering greater control and visibility to resolve issues and deliver support more quickly, the Premium Remote Control enables MSPs to quickly and easily access remote computers, transfer files, chat, record sessions and perform administrative tasks for their clients, without switching interfaces.

Those of you who attended our Cloud Summit last October will remember discussing remote controls in detail – it’s a great example of you telling us what you wanted, and us listening and responding.

We want to help small enterprises and our MSP partners feel that they are doing everything they can to protect their data. At the same time, we recognize that monitoring so many different systems requires a streamlined workflow. Managed Workplace 9.2 now includes integrated Backup and Disaster Recovery, so that MSPs can easily control workstation backups, capture Bare-Metal-Recovery images for servers, as well as monitor and manage devices from one central dashboard.

Further details on the key features of the Managed Workplace 9.2 platform, including AVG Device Manager for Mac OS X and integrated AntiVirus enhancements can be found here.

With Managed Workplace 9.2, we move one step closer to a complete, managed IT solution – one which provides ease of use, security and control of the entire IT infrastructure (devices, applications and networks) from a “single-pane” of glass. We understand that our channel partners’ technology needs are always evolving and we are committed to doing all we can to streamline the experience while delivering the best services possible.

We are listening. Thank you for your ongoing feedback and please keep sending it our way.

AVG Business Launches Managed Workplace 9.2

AMSTERDAM– September 15, 2015 – AVG® Technologies N.V. (NYSE: AVG), the online security company™ for more than 200 million monthly active users, today announced the launch of AVG Business Managed Workplace® 9.2, the latest version of its fully integrated, open ecosystem, remote monitoring and management (RMM) platform.

AVG Business sells and markets a comprehensive, integrated set of cloud security and RMM software applications that are designed from the ground up to simplify the lives of IT providers, Managed Service Providers (MSPs), and their small-to-medium sized business customers.

Managed Workplace 9.2 now features a Premium Remote Control capability from ISL Online, which is fully integrated into the dashboard. ISL Online brings a ten-year history delivering feature-rich remote desktop control software, helping to ensure that Managed Workplace 9.2 will make it even easier for AVG channel partners to effectively and efficiently administer remote IT management services to their business customers – all from a single platform.

The new AVG Business Premium Remote Control is included as a key capability of Managed Workplace 9.2 and eliminates the need to purchase expensive, third-party remote control solutions. Offering greater control and visibility, the built-in Premium Remote Control is compatible across all Windows® and Mac OS X® managed devices, and it enables MSPs to quickly and easily access remote computers, transfer files, chat, record sessions and perform administrative tasks for their clients, without switching interfaces.

New Features

The most comprehensive solution, to date, Managed Workplace 9.2 includes these new features:

  • Premium Remote Control – The one tool for all Remote Control needs, across all Windows and Mac devices, is available to MSPs at no additional cost.
  • Integrated Backup and Disaster Recovery – The ‘single pane of glass’ central dashboard helps MSPs quickly deploy and manage Infrascale Backup and Disaster Recovery Solutions. MSPs can easily control file and folder backups for workstations, capture Bare-Metal-Recovery images for servers, as well as monitor and manage Infrascale Appliances from one, central place.
  • AVG Device Manager for Mac OS X– The new AVG Device Manager for Mac. OS X brings monitoring and management to roaming Mac OS X laptops. Multiple deployment options increase ease of onboarding and management.
  • Integrated AntiVirus enhancements – Integrated AVG AntiVirus has always offered unparalleled protection and ease of management and now MSPs can password protect the end point to prevent unauthorized modification or removal of AntiVirus by end users.

“The ability for my team to quickly understand and resolve issues without the delays of working across different systems, or the expense of purchasing new tools, makes a big difference in delivering fast and professional support,” said Bob Ascherl, Director of Managed Services, Advanced Technology Services. “AVG Business Managed Workplace has enabled us to streamline our technology needs and work from one platform. Now with the company’s extended Managed Workplace platform, we can have both remote control and remote monitoring and management in one solution, without having to make choices or changes to our operations.”

Coupled with AVG Business portfolio services that include its Premium Network Operations Center, Microsoft Office365 and VMware integration, and Secure Sign-On authentication, AVG Business Managed Workplace 9.2 allows end user clients to focus on their business, and gives MSPs the ability to become more profitable.

“AVG is dedicated to the success of our channel partners, and their product feedback is critical for helping us deliver the best experience possible,” said Francois Daumard, VP of Global Channel Sales, AVG Business. “Today’s debut of our enhanced Managed Workplace platform is one example of how we are listening and responding to channel needs and continuing to help MSPs achieve their business goals.”

The AVG Business Portfolio

The AVG Business portfolio includes AVG Business CloudCare™, a cloud-based administration platform offering resellers a simple way to implement and manage services such as antivirus, content filtering, online backup and email security services for their customers; AVG Business Managed Workplace, an open eco-system RMM tool; and AVG Business Secure Sign-On, a next-generation mobile device management service. 

Supported by a worldwide network of more than 10,000 partners, AVG’s strong IT security heritage complements its proven strength as an RMM provider and partner to help smaller IT companies and MSPs transition and flourish as fully-fledged managed services businesses. AVG Business Managed Workplace is developed and supported by the AVG Business Center of Excellence for Managed Workplace based in Ottawa, Canada.

To view our Press Kit, which includes product screenshots, video and other elements of this news, please visit http://now.avg.com/avg-managed-workplace-9-2-press-kit.


About AVG Technologies (NYSE: AVG)
AVG is the online security company providing leading software and services to secure devices, data and people. AVG’s award-winning technology is delivered to over 200 million monthly active users worldwide. The AVG Consumer portfolio includes internet security, performance optimization, and personal privacy and identity protection for mobile devices and desktops. The AVG Business portfolio – delivered by managed service providers, VARs and resellers – offers IT administration, control and reporting, integrated security, and mobile device management that simplify and protect businesses.

All trademarks are the property of their respective owners.

About ISL Online
ISL Online, one of the pioneers of the remote desktop control industry, provides cloud-based (SaaS) and on-premises (Server License, Private Cloud) remote support, remote access, live chat and web conferencing solutions to over 200,000 businesses across 100 countries. ISL Online solutions enable IT professionals to securely access and control any Windows, Mac or Linux computer, as well as offer ad hoc remote support to mobile device users. ISL Online software is developed by XLAB, a software development company headquartered in Slovenia with offices in United Kingdom, Switzerland and USA. Visit ISL Online at www.islonline.com.


Zoe Kine
Tel: +1 415-694-3654
Email: [email protected]

Zena Martin
Tel: +44 7496 638 342
Email: [email protected]


AVG Business Opens State-of-the-Art Facility in Ottawa

AMSTERDAM / Ottawa, Ontario – June 4, 2015 – AVG® Technologies N.V. (NYSE: AVG), the online security company™ for more than 200 million monthly active users, announced today that its AVG Business unit now has a new, state-of-the-art facility in Ottawa, Ontario. This Global Center of Excellence for Managed Workplace serves the growing, international small-to-medium business (SMB) market from a new 34,400 square foot facility supporting more than 140 technical, sales and management staff.

“We chose Ottawa as the AVG Business Global Center of Excellence because of the workforce talent and our confidence in the region, which are key ingredients in our focused customer support and development strategy,” says Marco La Vecchia, Vice President Channel Sales, AVG Business. “AVG is increasingly focused on SMBs because we know the number of attacks on SMBs nearly doubled since 2011.  Also, the trend to mobile and flexible working conditions within businesses continues to rise.  This highlights the need for the facilities and technology that would allow us to continue such growth, as well as the need for additional employees.”

AVG Business provides a suite of integrated solutions for IT administration, integrated security, Remote Monitoring and Management (RMM), and mobile device management. Working with more than 10,000 partners globally, including thousands of  Managed Service Providers (MSPs), AVG Business helps them achieve their business goals by being able to provide best-in-class Internet security products and services to their customers.

“We see potential growth in the SMB space through our channel partners, with RMM combined with security services,” adds La Vecchia. “As far as AVG’s growth, we contribute that to talented sales, support and engineering teams.”

In April 2015, the company introduced AVG Business Managed Workplace, the most comprehensive version of AVG’s fully integrated, open ecosystem RMM platform. Managed Workplace Version 9.1 delivers an enriched social media-style user interface that streamlines workflows to simplify the lives of IT providers, MSPs and their small-to-medium sized business customers.

The new site on-boarding process displays actionable data on the dashboard within minutes of deployment. The addition of remote mobile security, through AVG Secure Sign-On, and Backup and Disaster Recovery enable data to be protected on any device at any time.

Dedicated, global customer service and technical support is available to all partners, with a value-add, two-tier premium Network Operations Center support service, that offers 24/7 response; and remediation available for additional support in English-speaking markets.

In 2014, AVG Business offices were added in strategic regions for future growth – DACH, Nordics and Brazil.  The new Ottawa facility was officially opened earlier today by LaVecchia and AVG executives and employees. .

The New AVG Business Center of Excellence in Ottawa

It seems appropriate that in the year when Ottawa is host to the International Symposium on Integrated Network Management, AVG Business also chooses the city to be home to its new, state-of-the-art, global center of excellence for small-to-medium business IT management.

Our AVG Business unit has grown tremendously over the last year and we’ve evolved into a focused organization designed and dedicated to the success of our Partners. To accomplish this we need to continue to develop and improve the tools and solutions we already provide; listen and anticipating your technology needs and respond with solutions; and be proactive in our support of your efforts.


This year we’ve already released significant updates to Managed Workplace and CloudCare, introduced new Secure Sign On and Backup and Disaster Recovery solutions and are preparing to introduce the 2016 update to our Business AntiVirus and Internet Security products.  At the same time we realize we can improve our development and support efforts. After critically reviewing our teams, talent and the ability to support Partners around the world, we chose Ottawa our center of excellence for Managed Workplace and have brought together our experts in support, engineering, sales and product management and marketing together for the first time.


As we join the over 1800 technology companies that have made this historic and cultural city a global technology center, we look forward to supporting your continued growth and association with AVG Business.

AVG Business lights up Europe!

It’s been a really exciting week for AVG Business as we’ve launched AVG Business Managed Workplace 9.1 globally. As part of its development process, we spoke to hundreds of partners around the world to get their input and feedback. There’s been significant effort behind the scenes here, and we’re delighted to be have been able to share the new version with our partners.

This week, we’re taking AVG Business on the road to “light up” Europe. On April 22nd, Francois Tschachtli, Sales Director, DACH (Germany, Austria and Switzerland) & Benelux and I spoke to 20 journalists in Munich about the company’s new vision and offering.

We are proud to have launched localized German language versions of AVG Business Managed Workplace, AVG Business CloudCare and AVG Business Secure Sign On. All data and products will be hosted at an AWS data center in Frankfurt. This is a significant step forward in our effort to be a major force in the German Internet security and remote monitoring and management (RMM) markets.

Today we’re speaking to a group of Swiss journalists in Zurich, where we will confirm our commitment to this market through our investment in infrastructure, people and products.

We’ve been joined on this press tour by our valued partners Centrify, Infrascale and Jackobsoftware. It’s been great to have them alongside to help get the word out. This press tour will be followed in May by a series of partner dedicated roadshows in Germany, Norway, Sweden and Switzerland, where we’ll be sharing this new vision and offering with existing and potential partners.

Our commitment is and has always been to put partners first. Not just in the DACH region, but globally. Our vision is to help our channel partners and their customers be confident in their choice of services for their business.

AVG Business Extends Global Footprint with Latest Release of AVG Business Managed Workplace Platform

AMSTERDAM and SAN FRANCISCO – April 22, 2015 – AVG® Technologies N.V. (NYSE: AVG), the online security company™ for 200 million active users, today announced the immediate availability of the most comprehensive version of AVG Business Managed Workplace, AVG’s fully integrated, open ecosystem remote monitoring and management (RMM) platform.

Featuring Secure Sign-On and Backup and Disaster Recovery extensions and including seamless Microsoft365 and VMware integration, AVG Business Managed Workplace makes it easy for partners to deploy and administer remote IT management services to their business customers. Released in key markets worldwide, including Australia, Canada, New Zealand, the Nordics, the United Kingdom, and the United States, and it is also localized for partners in Austria, Germany and Switzerland through AVG’s new regional offices.

AVG Business Managed Workplace Version 9.1 delivers an enriched social media-style user interface that streamlines workflows to simplify the lives of IT providers, Managed Service Providers and their small-to-medium sized business customers. The integration of remote mobile security through AVG Secure Sign-On and the Backup and Disaster Recovery management capabilities enable new site on-boarding in fifteen minutes or less*. Dedicated, global customer service and technical support is available to all partners, with a value-add two-tier premium Network Operations Center support service offering 24×7 response and remediation available for additional support in English speaking markets.

“We chose AVG Business Managed Workplace as our remote monitoring platform for its simple single screen user interface and the fact that it was very easy to deploy. This allows our staff to proactively respond to our customer needs as well improving productivity. AVG Business is providing us a great service with comprehensive training and local support that we need and ensures that we get real value from their technical support services,” said Roger Lundström, CTO Protelosolutions AB.

Among the key benefits provided to partners by the latest enhancements are:

  • Faster, easier navigation and monitoring – Enhanced, intuitive new user interface** enables fast, simple navigation. The display of important customer systems information at-a-glance, sleek design and optimized workflows deliver an improved user experience allowing partners to not waste any time in training.
  • Simple security deployment for cloud and mobile applications – An intuitive, guided process simplifies deployment and enables actionable information to be delivered directly to the central dashboard for ease of administration.
  • Secure Sign-On – Single sign-on, cloud identity, identity management and multi-factor authentication come together in a system that solves the Bring-Your-Own-Device challenge by tackling small business IT concerns around employees using a ‘real world’ mix of personal and company-issued devices to do business both inside and outside the four walls of the office. Availability with Active Directory and multi-factor authentication makes deployment straightforward and provides extra security measures.
  • Ready available BDR services integration – Full BDR integration lets partners build new recurring revenue streams via premium data protection services for customers, including server backup, endpoint backup, data archive, file sharing and disaster recovery to any on-premise, hosted cloud or in-house datacentre location.
  • Industry-leading Premium Network Operations Center (NOC) services – A new two-tier premium NOC services option enables skilled IT resources to be extended to 24×7 response without hiring additional headcount.
  • Richer connectivity experience with leading industry applications – Open ecosystem approach makes it easier than ever to seamlessly manage popular applications such as Microsoft Office 365 and VMware as well as leading connectivity tools like ScreenConnect, TeamViewer and LogMeIn Pro.


“Success for us is making it easy for our partners to move to AVG Business Managed Workplace because we know that success for them is being able to deploy and administer IT services easily and flexibly to their business customers. Our centralized approach through a ‘single pane of glass’ user interface integrates the core AVG functionality with industry-standard solutions including Microsoft365 and VMware for maximum productivity. This lets partners see all the information they need to make the best informed decision for their business,” said Mike Foreman, General Manager, AVG Business. “Being able to deliver the platform in local language to partners in Germany and Switzerland is a significant milestone in the growth of AVG Business and testament to the partner demand we are seeing in new markets.”

* Based on AVG internal tests

** Images in English language and German language available here: http://now.avg.com/avg-managed-workplace-9-1-press-kit/