Tag Archives: Joanna Brace

The channel opportunity to reduce security complexity

According to PwC’s latest Information Security Breaches Survey a staggering 74 per cent of small businesses have suffered a security breach in the last year—jumping significantly from the 60 per cent recorded in 2014.

Aside from the monetary losses suffered, the damage to reputation can be incalculable. The topic of data security is higher on the media’s agenda than ever before and the resulting bad press from any security breach today can severely impact a business’s reputation and credibility.

It’s clear that SMBs need to take immediate action, but what’s holding them back? The answer is not just money but time. Discussing small business vulnerability in a recent article in the UK newspaper The Times, journalist Mark Frary called out one of the underlying problems as follows:

“One of the barriers to implementing cyber security is the amount of management attention it takes. SMEs are naturally focused on profit and loss and cyber security can seem less relevant than other challenges.” 

Time management issues shouldn’t be the reason for neglecting security. That’s where AVG Business channel partners come in. This is an opportunity for our partners to add new value for clients, removing the complexity of multiple, different security solutions.

Solutions such as AVG CloudCare can help partners easily implement security strategies for their clients.  AVG CloudCare offers a single cloud platform that enables the real-time management of a full suite of cloud-based security services including antivirus and online backup (OLB), among other key features.

Brookland Computer Services (BCS), an AVG Business channel partner serving clients in finance, legal, manufacturing and accounting, has found AVG CloudCare’s security products fit well in the ICT provider’s business model. BCS Managing Director Eamonn Fogarty explains, “With the old method of purchasing antivirus, you just hope It worked because no one could check it. Businesses were potentially left unprotected. Using AVG CloudCare, we can monitor and control every device and every environment, with reduced workload for us and our clients’ internal IT people.”

Another AVG Business channel partner, Northern IT Consultancy (NITC), is using CloudCare’s security portal to manage clients’ security services from a single screen dashboard. NITC Managing Director Ritesh Mehta commented that it has improved control and flexibility, and provides a straightforward product they can resell at a competitive price, “Threats are detected and the remote management means we don’t have to go onsite to fix the problem or interrupt the client. They’re very happy with that and our client retention speaks volumes.”

If you haven’t heard about AVG CloudCare or the portfolio of security and managed IT services from AVG Business, visit our AVG Business website today.

AVG works with National Federation of Independent Business to raise awareness of online security

Read the headlines and you would think cyber-crime was all about big brands fighting to keep customer data out of hackers’ hands.

You might even think it is about governments and cyber-espionage.

But behind the headlines, there is a day-to-day story of small business under attack.

So to mark National Cyber Security Awareness Month, we’re working with the National Federation of Independent Business (NFIB) to share free tools and resources and about online threats.

Through October, we’ll help NFIB members and small business owners learn more about some of the practical issues around cybersecurity.

We’ll share information about the common tricks and tactics of hackers, and we’ll explore the issues around Bring Your Own Device (BYOD) and the challenge of keeping a business secure when the lines are blurring between an employee’s personal tech and their professional life.

This week we’re encouraging small business owners and NFIB members to take our AVG Small Business IT Security Health Check.

It’s a simple free tool to help business owners think about how well-prepared they are against cyber threats.

The tool poses 17 multiple choice questions across a range of security topics: from password security to IT infrastructure.

There are also questions about what plans business owners have in place to deal with the fall-out if a security breach happens and customer, employee or suppliers’ personal information is compromised.

In the weeks ahead, we’ll share updated versions of our free ebooks through the NFIB’s regular email newsletter to members:

  • Digital Policy Guide
    What kind of issues emerge from employees and business owners using social media for personal and professional life? This guide looks at how social media can be a positive tool for businesses – and a management challenge if it’s misused. Download the guide.
  • Hackers and Hacking
    What are hackers looking for and what are their common tricks and tactics? Employees’ payroll data? Customer and suppliers’ bank details? This guide covers the threat of hacking, the motives behind it, what is at risk and how to combat these kinds of attacks. Read the ebook.
  • Bring Your Own Device
    Mobile tech from smartphones to tablets means that employees can keep in touch with friends and family on the same device they use to keep track of work emails, appointments and data. So what does that mean for your business? This guide looks at the issues around BYOD.

Sadly, there’s no way to stop hackers from trying to breach the virtual defences of small businesses. Wherever they are in the world, hackers will keep trying to find valuable data and disrupt business operations. And as Steve Chabot (R-OH), Chairman of the Congressional Small Business Committee, explained earlier this year, 71 percent of cyber-attacks are targeted at businesses with fewer than 100 employees.

So we hope our association with the NFIB will spread awareness of the issues and help small business owners feel better prepared to deal with online threats and ready to take steps to make their businesses more secure in future.

Addressing Cybersecurity for Small & Medium Businesses

Perspectives on cybersecurity continue to evolve as our level of ‘connectedness’ and awareness of potential threats increases. According to the U.S. Chamber of Commerce, many security experts believe there are two types of businesses, “…those that have been hacked and know it, and those that have been hacked and don’t know it yet.” While this overstates the situation a bit, it does highlight the urgency to address cybersecurity, even for small businesses. As the U.S. Chamber of Commerce suggests, the question isn’t if, it’s when.

Both Europe and the U.S. have designated October as cybersecurity month, highlighting the importance of this issue to business. One of the governmental organizations addressing the issue is the National Institute of Standards and Technology (NIST). NIST is currently in the revision phase of its report, Small Business Information Security: The Fundamentals, by Richard Kissel and Hyunjeong Moon. In partnership with the Small Business Administration and the FBI, NIST is one of the governmental organizations reaching out to the small business community and providing guidance on how to address cybersecurity.

Cybersecurity is not an all-or-nothing effort. NIST recognizes that the appropriate security measures may differ from company to company and that not every company will be able to implement every possible measure quickly. Nonetheless, they have classified a number of cybersecurity practices as ‘absolutely necessary’ and suggest that every small business adopts them to protect their information, systems and networks.

These practices include:

  1. Protecting information/systems/networks from damage by viruses, spyware, and other malicious code
  2. Protecting a company’s Internet connection
  3. Installing and activating software firewalls on all business systems
  4. Patching operating systems and applications
  5. Making backup copies of important business data/information
  6. Training employees in basic security principles

A great starting point for evaluating a businesses security status and potential risk is to use the “AVG Small Business Security Healthcheck” tool that AVG Business provides for free on our website. In just a few minutes a business can generate a cybersecurity profile that can be used internally, or with an IT solution provider that understands the company’s network and business practices, to ensure the right solutions are put in place.

In many cases, security experts will advise, as NIST has, that protecting against viruses and malware and installing firewalls are critical steps. This can be easily accomplished with software solutions including the just updated AVG AntiVirus and AVG Internet Security solutions from AVG Business. With exceptionally easy user interfaces and automated protection features, special knowledge isn’t required to provide protection across an entire business. Making sure that antivirus is in place and firewalls are working are the first and easiest steps a company can take.

Addressing cybersecurity for small and medium businesses has clearly risen to mission-critical status, but that doesn’t mean it has to impact a company’s resources, finances or operations. With a network of more than 10,000 partners, an active channel community, and software solutions that are continuously updated to address changing security needs, AVG Business is certain that every business can establish strong cybersecurity measures and worry less about potential threats. If your company hasn’t yet embarked on a cybersecurity plan, now is a good time to start.

Cybersecurity matters

It’s unusual now to watch a newscast or read a paper and not come across a report or story of some computer security breach, theft or data or malicious program that’s wreaked havoc with a company’s, or the government’s, systems. On September 20th, the New York Times reported that Apple too is the target of malicious software in its App Store.

Tomorrow marks the start of National Cyber Security Awareness Month in the U.S. and the European Cyber Security Month. While there’s no way to insure that your business computers, devices and networks are 100% free from attack, there are a number of simple steps that businesses – even those without dedicated IT resources – can and should take to protect their business, customers and employees.

Perhaps the most important first step is to recognize that every business – even small and medium businesses – are potential targets. Hackers and distributors of malware are simply looking for any opportunity to steal information, accounts, passwords and identities. The less security they encounter, the easier their task. According to Chairman Steve Chabot (R-OH) of the Congressional Small Business Committee, “…71 percent of cyber-attacks occur at businesses with fewer than 100 employees.”

So how best can a business protect itself, particularly when it has no dedicated IT department or specific technical expertise? By deciding to implement a few easy precautions, to at least make it more difficult for hackers and others. And while our focus is business, these same suggestions work at home too and can help protect families.

  • Awareness and training – Employees should be made aware that there could be attacks and trained to recognize some of the signs of an attack or harmful email or phishing scam. Make sure that processes are in place to address requests for credit card numbers, payment information or personal data and that employees know what to do if those requests are received.
  • Password protection – Passwords are the keys to the kingdom and too often, good password policies aren’t in place or aren’t followed. Passwords should be unique, complex not obvious, and should be changed regularly. There are tools that can help manage passwords to reduce the burden.
  • Backup your data – It’s not difficult and it’s not expensive. A little discipline across all your systems will help a business recover from an attack or a catastrophic event.
  • Implement malware, spyware and firewall software solutions – This is like locking the door of a business at night. So many potential attacks can be stopped before they ever have an opportunity to steal or damage a business. Firewall, antivirus and malware software watches for possible attacks and threats and is exceptionally easy to install and manage.

Though cybersecurity month starts tomorrow, today marks the introduction of the 2016 update of the AVG Business AntiVirus and Internet Security software suite. Faster and less intrusive than ever before, these programs are that starting point for good business security.

Now is the right time to evaluate or review businesses security policies and to implement protection practices and tools if they aren’t already in place. It’s not hard to get started. The 2016 AntiVirus or Internet Security Business Editions are available at http://www.avg.com/business-security. In addition, AVG Business Partners have access to a range of resources to help establish better security and protection for clients.

Good business security doesn’t have to be overwhelming or intimidating, with the right software and by following some simple steps, all businesses can enjoy a little peace of mind.

 

Managed Workplace 9.2 makes big debut

As we shared last week, Managed Workplace 9.2 is now globally available to our channel partners and offers our slickest remote management and monitoring (RMM) solution to date. Now with premium remote control integrated directly into our RMM platform at no extra cost, we’re making it easier than ever for our MSP partners to provide remote IT management services to their business customers.

The new platform is also catching press attention and our AVG execs have been busy sharing the highlights with tech and channel media reporters at ChannelBuzz, Channel Insider, ChanelLine, CRN UK, CRN U.S., Lanline.de, and MSP Mentor.

More interviews are scheduled across our markets over the next few weeks. The response has already been overwhelmingly positive, with press coverage describing our updated platform as ‘game-changing’ and also touting the new premium remote control, backup disaster and recovery, and Mac support features.

As with Managed Workplace 9.1, the development process was driven in large part from the input of hundreds of our partners around the world. We want to ensure that our products meet their evolving needs and we are proud to say that our latest version of the platform does just that.

In developing 9.2 and integrating additional features, we continue to partner with the best in the industry. Partners such as ISL Online, a Slovenian company with more than 200,000 customers in more than 100 countries helped us integrate premium remote control seamlessly into our platform. Our Backup and Disaster Recovery partner Infrascale is also a proven leader, recently named a Gartner Cool Vendor as ‘innovative, impactful and intriguing.’

The value of strategic partnerships like these can clearly be seen in the reaction to the end product. Initial feedback from our channel partners has been fantastic. Many have said using the updated platform will be a ‘no brainer’ for them. Some of our partners have already previewed the updated platform, with Advanced Technology Services (USA) providing feedback that “it works great on both Macs and PCs, features a new user interface that instantly shows all activity, and also enables us to seamlessly view user sessions.”

We recognize that our channel partners need IT simplicity and efficiency. The updates we have made to Managed Workplace 9.2 show our ongoing commitment to putting partners first.

We are listening and appreciate your feedback.

AVG kicks off free on demand training series for partners

Opportunities for business growth are often right in front of us but taking advantage of them and succeeding may require specific knowledge or experience. This is why we have established the AVG Business Accelerator Partner Academy to help support your growth and equip you to win in your markets.

Through the Academy, we offer you and your team free online technical training in six modules as well as business transformation training in three different modules. We’ve worked with industry leaders and MSPs to design the curriculum specifically to help AVG Business partners grow and succeed rolling out Managed Workplace to your customers.

We know your time is limited and very valuable. The tracks we’ve put together are based on what you have told us you need, designed to help give you a competitive advantage. We want to equip you for success in your market and help in any way we can to accelerate your growth.

Beginning this month, the Business Transformation training kicks off and includes:

  • September:  Sales & Marketing Transformation
  • October: Business Transformation
  • November & December: Service Transformation

The technical training, which will include six modules split into several short videos covering Installation through to Reporting, will be available in October.

These ‘live’ sessions will include open Q&A sessions so that you can learn from our specialists and other MSPs in real-time. After each scheduled training session, these will be available for viewing on demand via our Partner Portal (sessions available for viewing October 1 and after).

Taking the Academy curriculum will help you:

  • Build your leads inflow and pipeline for business.
  • Leverage professional services automation to increase efficiency and profitability.
  • Work in partnership with your account manager to seize new revenue opportunities.
  • Use metrics to better manage sales, marketing and operations.
  • Better represent your expertise with customers and potential clients.

I encourage you to attend and let us know what you think. We’re listening.

To find more information and sign up for free training, visit AVG Business Accelerator Partner Academy.

 

Raise Your Game Roadshow in Pictures

Last week we held the final roadshow on the Raise Your Game UK tour. Raise Your Game is an initiative aimed at helping Managed Service Providers to become more profitable.

The event was held at the Emirates Stadium, home to Arsenal Football Club and was a fitting venue to discuss taking MSP business practices to the next level.

Raise Your Game

 

There were experts from a hosting of leading companies including Epsom, CompTIA, Infrascale and Tigerpaw, each giving unique insight into what makes a profitable MSP.

Raise Your Game

 

The interactive sessions covered every aspect of operating an MSP from sales and marketing to security and strategic partnerships.

Raise Your Game

 

As headline sponsor, AVG was present to help guide the conversation and Francois Daumard, AVG’s VP of Global Channel Sales, spoke about the critical importance of forging partnerships in the MSP industry.

Raise Your Game

 

Afterwards, Sales Engineer Manager Matt Chinnery showed the MPS the new Managed Workplace platform that enables MSPs to easily onboard, easily gain access to key reports and effectively manage their clients to help maximize profits and improve security.

Raise Your Game

 

After the sessions concluded, the guests were treated to a stadium tour of the Emirates.

Raise Your Game

 

Visit the full gallery on Flickr

 

This is one of many roadshows that AVG Business are holding throughout the country, watch out for the next dates coming shortly or contact for more information.

Managed Service Providers – ‘Raise Your Game’

LONDON – July 21, 2015 – AVG® Technologies N.V. (NYSE: AVG), the online security company™ for more than 200 million active users, today announced that it is the headline sponsor of the Raise Your Game roadshow series aimed at managed service providers (MSPs).

The series of events will be held at various iconic sporting locations across the United Kingdom. The full roadshow schedule takes place during the following dates in July:

  • Monday 20th – BT Murrayfield Stadium, Edinburgh
  • Tuesday 21st – St James’ Park, Newcastle
  • Wednesday 22nd – Old Trafford, Manchester
  • Thursday 23rd – Emirates Stadium, London

 

The events also sees the involvement of heavyweight industry support too. CompTIA, with more than 2,000 members and 3,000 academic and training partners that focus initiatives on supporting businesses across the full IT channel, lends its support for large and small vendors alike.

Working with a number of organisations AVG Business aims to provide value added resellers and managed services providers with an unprecedented opportunity to learn how they can achieve an efficient and profitable business.

Whether starting out or well versed in the industry, the event will help MSPs to:

  • Use vendor partnerships to meet client business needs
  • Develop and execute a go-to-market strategy to help business develop fast
  • Increase business with optimum sales and technical strategies that achieve high revenue growth

The morning sees a number of companies, including Epson, Infrascale and TigerPaw taking to the stage for presentations, informative panel discussions and Q&As on everything from upcoming trends to marketing tips before having a private stadium tour of the stadium after lunch.

All topics covered are designed to assist MSPs and the challenges they face. As such, Francois Daumard, Vice President Global Channel Sales at AVG Business will also be on hand to discuss which products and services can assist in growth opportunities, including the recently launched AVG Business Managed Workplace 9.1.

“AVG is taking this valuable opportunity to engage with MSPs as they are an integral part of our success and ongoing strategy. Events such as this really give us the opportunity to share learnings from both sides of the table so that everyone can benefit from the best solutions,” said Daumard. ”It is the perfect forum for everyone involved to network with their peers, discuss industry challenges and outline the routes to success in the future.”

 

Parents failing to educate children on Internet dangers

LONDON, 3 JULY, 2015 – In today’s ever-connected world, online dangers can present themselves around every virtual corner. As the third annual Child Internet Safety Summit commences, AVG® Technologies N.V. (NYSE: AVG), the online security company™ for more than 200 million monthly active users, has released new research revealing the extent of children’s exposure to inappropriate content online, and the conflicting views and concerns of their parents.

The findings reveal that more than a third (35%) of UK children have encountered dangers online while at home – a figure that rises to 40% among tech-savvy ‘tweens’.

Despite this reality, a quarter (24%) of all parents have no plans to educate their children about online risks – and this is particularly the case for those with older children, rising to one in four (39%) parents with 10-12 year olds, and two thirds (62%) of parents with 13-16 year olds.

When asked why, two in five (44%) parents believe their child is sensible enough to know what to avoid online, 22% think it will just be too awkward to discuss, and one in seven (14%) simply don’t think it’s necessary.

These startling findings highlight the growing need to educate both children and parents about the threats that lurk online.

 

Tony Anscombe, Senior Security Evangelist at AVG Technologies, explains: “No matter how tech-savvy today’s children are, nor how ‘technophobic’ their parents think they are, it’s important not to forget that they are still just kids. As with any other life lessons, children look to parents for guidance; and in turn, it is their responsibility to teach them good from bad.

The findings of this research prove exactly that. By assuming children know best, simply because they have grown up around technology, parents are opening up their children to online dangers – and a significant amount are falling victim to them in some form. It’s only through parents educating themselves and their children about these dangers that we’ll start to reduce the number of children exposed to inappropriate content online.”

The study also sheds light on where parents see their child’s digital habits being influenced. The vast majority (88%) say school friends and teachers play the biggest combined role, while over a quarter (26%) say friends from outside of school are also key influencers.

With 40% of parents most concerned for their child’s online safety when they are away from home, these findings highlight how they could be overlooking the online dangers within the home. While parents are rightly conscious of letting their children surf the web outside of the family environment, the findings suggest they may be too quick to shift the blame, for children encountering dangers online, onto these outside influencers, rather than shoulder it themselves.

 

Julia Bradbury, TV presenter and mother of three, comments: “As a parent, I’m increasingly conscious of keeping my children safe from all the risks they face – whether it’s crossing the road or playing with apps on my phone. Admittedly, it’s a lot easier to see the damage from a scrape on the knee, but – as the Internet plays a bigger role in their lives – we need to understand that virtual bumps and bruises can be just as painful.

All three of my children will be growing up around technology – they simply won’t know anything different – so it’s my job, as a mother, to make sure they know right from wrong (on-and-offline), so they can make the most of their connected world. Having those ‘awkward’ conversations is often part of parenting, and if they protect your child in the long run, then it’s something worth blushing for!”

Activity at the Child Internet Safety Summit 2015 is part of AVG Technologies’ SmartUser mission – a growing movement based on the belief that everyone on the Internet is responsible for making it a better place. The objective is to make the next two billion users of the mobile Internet Smart Users, through education, to help them make informed choices about their own security and privacy — all from the first moment they start using a connected device. The SmartUser initiative works on the basis that if you would teach a child how to safely cross the road, there is a similar duty to teach them how to responsibly use the Internet, as well.

– ENDS –

 

About the Research / Methodology:

AVG commissioned an online survey, interviewing 2,200 UK adult parents (aged 18-65) with one or more children aged 4-16 years old. The market research company, Vanson Bourne, carried out the fieldwork between 4th-12th June 2015 using their propriety panels.

How can we encourage girls to pursue a career in tech?

My career in the technology sector is a fortunate accident but it remains far too rare an outcome for women entering today’s workforce. This week I addressed an audience at the Child Internet Safety Summit in London to offer a woman’s perspective on what it means to be in technology, why it’s so important for young women to consider a career in the technology sector and what they can do to prepare themselves to be a part of the industry.

Of the many data points that serve to paint the picture of women in technology, I think that Maria Klawe, president at Harvey Mudd in Claremont California provides the clearest description of the problem.

“We’ve done lots of research on why young women don’t choose tech careers and number one is they think it’s not interesting. Number two, they think they wouldn’t be good at it. Number three, they think they will be working with a number of people that they just wouldn’t feel comfortable or happy working alongside.”

 

Not Interesting?

Ouch. It’s hard to understand this perspective from inside tech. From my vantage point, this is the industry most directly affecting people’s lives today and being a part of that is genuinely exciting. Somehow, at home, in schools and even in movies and television, we’re somehow failing to capture the imagination of young women. What I can other women in tech can do is be evangelists and invest some of our time talking with women and sharing our perspectives whether we are coders, marketers or engineers.

 

Not Good At It?

Young women don’t come to the conclusion that they wouldn’t be good at a particular thing without some pretty strong communication from their community. Whether at home or at school, our families and institutions need to consciously change the dialog and tone. The evidence is clear that women are just as capable as men in business, technology, medicine and virtually every other field. We need to stop suggesting otherwise and present the skills that lead to tech openly and without bias.

 

Not Comfortable?

I cannot honestly think of a workplace in which everyone liked each other or got along all the time. Working with a variety of personalities is essential to success regardless of sector so it makes me wonder what message we are sending to young women that gives them this perception of people working in technology. Perhaps the most important thing we can do is to help teach all children how to work together, to compromise and to be a part of a truly diverse workforce.

Much of the media’s focus on women-in-tech has focused on coding, and the good news is that there are many companies and organizations working to make sure young women know that this field is open to them and that there’s much that they have to offer and can accomplish. We’re far from there but we’ve started.

More importantly though, we need a more comprehensive change perceptions and from the beginning communicate to girls and young women that entire world of careers is open to them and welcomes them. To that end we should all do the following:

  1. Become advocates and mentors and provide encouragement, affirmation and confidence. Women in particular need to be role models and mentors in their community.
  1. Young women need to seek out sponsors, someone who will truly take an active role in supporting their career aspirations.
  1. Men need to be allies and supportive.A true male ally is a man who is willing to defend women when there are no women in the room.”

 

Ultimately, the most impactful thing we can do in our industry is to tell a good story that demonstrates technology is compelling and accessible to everyone.

We don’t need to change who people are or turn women into men. We simply need to make sure that we all women have the opportunity to choose to be a part of whatever industry we want.

Debbie Sterling, Founder and CEO of Goldieblox said it well, “There’s nothing wrong with being a princess, we just think girls can build their own castles too.”

Video

Boardroom or Baby: The choices of women in tech