Tag Archives: Business

AVG’s Joanna Brace Appointed to MEF North and Latin America Board

MEF members elected ten new regional Board Directors during its recent MEF Global Forum in San Francisco. Among the new directors elected was AVG’s own Joanna Brace, VP Marketing & Product Marketing SMB.

Joanna leads AVG’s business global marketing, product management, product marketing, channels marketing, web marketing and partner enablement teams.

She brings understanding of the ever-changing SMB environment and the needs of todays’ mobile businesses to MEF.  “The days when work was confined to an office with four walls and a locked door are gone.  Thanks to mobile technology and popular cloud-based applications today’s start-ups are living in a world where doing business without walls is perfectly normal,” Joanna noted.

Judith Bitterli was elected to MEF’s Global Board in October. AVG has been an active MEF member in the policy working group which developed AppPrivacy, part of MEF’s Mobile Initiative, and sponsored exclusively MEF’s Global Consumer Trust Report in 2013 and 2014.

The MEF North and Latin America Board

Get your small business noticed this Saturday

Black Friday and Cyber Monday still get the bulk of holiday shopping attention, but let’s not forget Small Business Saturday – which celebrates and encourages shopping at small businesses that are so vital to our economy.

Since Small Business Saturday’s founding by American Express in 2010, the event to promote small businesses has spread globally and has seen its awareness grow. According to a joint Amex and National Federation of Independent Business (NFIB) survey conducted in December, 2013, awareness by U.S. consumers of the Small Business Saturday jumped to 71%. The survey also found 46% of consumers planned to shop Small Business Saturday and reported spending $5.7 billion with Indy merchants, up from $5.5 billion the previous year.

Video

Small Business Saturday

It’s delightful to go the AMEX site and see the literally thousands of participating small businesses. Businesses can participate in this event by becoming a part of the American Express Shop Small movement.

For their part, customers can register to get up to $30 back when they Shop Small by spending $10 or more at participating businesses.

One of the main ways a small business owners can enhance their business prospects is to invite customers to participate and shop at their business. We all know promotion can be a daunting task for owners who don’t know where to start. Small Business Saturday provides a great, easy entrée – creating free marketing materials, including digital banners, signage, events and more, making them available. More than 346,000 free online tools and materials were accessed by small business owners last year according to the NFIB/Amex survey.

Amex also has lined up major partners like Facebook, Verizon and AARP to help promote awareness, participation and shopping.

Here are few social/tech tips for small businesses for Small Business Saturday this holiday season and beyond:

  • Use and look for the hashtags! Last year organizers reported more than 300,000 Tweets went out in support of #SmallBizSat , #ShopSmall, #DineSmall. That’s a lot of opportunity for you to be seen.
  • Leverage the official social sites like the Facebook Small Business Saturday But also take advantage of the trend and ask your best customers to add a Facebook page for your business or to Yelp you.
  • Be visual. Beautifully displayed merchandise, features of satisfied real customers modeling your wares (with the owner’s permission, of course!) posted on Instagram and Pinterest can be great for enticing new customers. As they say, a photo is worth, what, a billion words now?
  • Embrace the power of video. Share your business’ unique story and why your products and specials are special this holiday…
  • Finally, with all the worrisome security breaches in the news, give yourself a gift as a small business owner, and do an IT Security Health Check to make sure you are prepared for the holidays – and everyday – to keep your business information and your customers safe.

 

I know I will #ShopSmall local businesses this Saturday and throughout the holiday – and be looking on #DiningSmall. It’s so great to see a friendly face that knows exactly what you want!

Internet of Things is web’s next money spinner say small businesses

We all suspected it and now we know it to be true.  Most small businesses (57 percent) are expecting the Internet of Things (IoT) – IP-connected devices, machines with sensors and cloud-based services – to make a significant impact on their bottom line.  Yet almost three quarters (71 percent) admit they are not ready from an IT security and data protection point of view.

These are just two of the key findings in AVG’s latest independent research which polled 1,770 small businesses and MSPs in the United States, Canada, the United Kingdom, Germany and Australia on a number of issues related to monetizing IoT. Over half (55 percent) of MSPs taking part in the study confirmed that customers are demanding IoT-related services and 77 percent are planning to expand their service or product portfolio to meet it. Little surprise then that only 18 percent of the small businesses we spoke to thought their IT provider was ahead of the curve when it came to their capacity to manage IoT.

So just what is IoT’s potential as a money spinner?  Well, more and more devices with built-in sensors are being connected to the Internet.  By remotely monitoring the data on these devices a business can achieve much greater all-round efficiency through raised productivity, lower costs and reduced wastage.  And as cloud services become the default way to make sense of this data you no longer need heavy up-front investment so IoT starts to become affordable for small businesses.

Our research highlighted four industries in particular – IT/telecoms, pharmaceuticals, utilities and manufacturing – that are set to make money from IoT. The IT/telecoms industry, as might be expected, is especially upbeat on IoT. Among the IT decision makers surveyed 84 percent indicate that their organization would shift its product/service offering to make the most out of the rise of IoT.  The proportion of pharmaceuticals companies looking to expand product offerings using IoT was even greater (91 percent).   Three quarters (75 percent) of utilities companies and 73 percent of manufacturers are also expecting to benefit.

Overall our study found the vibe from small businesses around IoT to be extremely positive.  If there was one note of caution it was the recognition that they need to do more about the security side of things.  They are right to be cautious. Many connected devices use the Linux operating system which has its own set of vulnerabilities as highlighted by the recent Shellshock event.  The lesson for companies is that they need to approach IoT just like the rest of their IT – by keeping them regularly updated and using identity management and user authentication.

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IoT Business Opportunities

A summary of the other key findings in the study were:

  • Almost half (46 percent) of SMBs think that the Internet of Things will be the IT trend that has the greatest impact on their organization over the next five years.
  • Around three fifths (62 percent) of SMB respondents report that their organization has budget specifically assigned over the next 12 months for the development of Internet of Things solutions. 49 percent have a moderate or substantial budget assigned for these solutions.
  • Only 18 percent of SMB respondents say that their IT provider is completely ahead of the curve with regard to the Internet of Things and the potential for their business. Of those with an IT provider, 68 percent feel that their provider could improve their service with regard to Internet of Things offerings and understanding.
  • The majority (84 percent) of SMB respondents say that their organization has purchased mobile devices within the last year, spending an average of over $6,500 on these devices. Of those who have purchased mobile devices within the last 12 months, SMB respondents estimate that their organization spends an average of around $4,500 in hidden costs annually.

In conclusion, the days when work was confined to an office with four walls and a locked door are gone for good.  Thanks to mobile technology and popular cloud-based applications today’s start-ups are already living in a world where doing business without walls is perfectly normal.  IoT is a further example of how small businesses are becoming more and more connected.  The flexibility and simplicity is great. But is it secure? AVG is ready to help businesses embrace IoT safely. A couple of weeks ago we announced that we will shortly expand AVG CloudCare’s capabilities to include breakthrough integration of Multi Factor Authentication, Secure Sign-On (SSO), Mobile Device Management and Mobile Application Management all managed through Active Directory to ease complexity and simplify management.

Is your data secure in the cloud?

It’s a very broad topic so I chose to focus my answers on three particular things.

 

When you put your data in the cloud, someone else holds it?

There’s a security gap between the private and public cloud. You might have invested heavily in your own private cloud or on premise systems, but data on the public cloud are not secured by you. Who controls this data? Who is responsible for it and who is accountable should something go wrong? This needs to be addressed as a priority. Consider that CTOs and CIOs must as part of SOX compliance procedures sign off on their company data being secured and under control. Yet if that data is held in the cloud and you cannot audit the security measures there, then the reality is that it is being managed by someone else – the cloud service provider.

So what we need to focus on is understanding how we can help businesses get back control of securing their data.

 

Cloud and mobile has changed the assumptions businesses had that they can control all the devices being used within their organizations to access their data.

With cloud services, businesses have limited authority to define what security is being used by their provider to protect their data. Company executives might not like this situation, but they will still have had to confirm that their data is secure and compliant with regulations. This is a no-win scenario for businesses.

That fact that critical data is stored on cloud services means that the business is now effectively in someone else’s hands. There is the additional challenge of how the IT department can control a situation where an employee has their own device and wants to use it to connect to this cloud-based data using tools like Salesforce, for example.

If the malware is running on that device, the IT manager is not in control of identifying and fixing that. They are in the position of having to guarantee to the business that company data is secured when in fact that might not be the case.

Hackers realized this pretty quickly. They started to target individuals within organizations when they were off the network and interacting with the cloud via a device in order to retrieve data they needed.

I expect that this risk will soon become untenable. And in the near future, that we will start to see companies pushing back on signing documents that their data stored in the cloud is secure because in reality, that data is no longer part of their business, no longer within their control.

In small to medium sized businesses, there is less likelihood they will even have any sort of systems in place to manage this and so they ultimately have less control and less confidence that their private, business data is safe in the cloud.

 

The Internet of Things means businesses need long-term perspective for their cloud strategy.

This brings me to this last point. If we fast forward two or even five years, and look at the impact of the Internet of Things, it’s clear we need to start thinking already about how to connect and manage these new devices and sensors for business. More importantly, we need to harness the data that is coming out of them. We’ll want them to be under control and we will all start to use services.

We also have privacy to consider. This is one of the rising stars in security. It’s a big challenge and even law enforcement agencies are becoming more active in this area.

As the panel drew to a close, I emphasized that things will start to change. Cloud service providers should start to work with their client teams on premise to give back to that business a degree of control. This will be the first step towards giving CIOs and CTOs that confidence to sign compliance documents because they will be able to verify that company data is indeed secure.

AVG Awards Gala celebrates exceptional partners of 2014

Our hugely successful Cloud Summit in Phoenix for partners and managed services providers (MSPs) came to a fitting conclusion with a dinner to celebrate the winners of the AVG 2014 Awards Gala.  AVG’s first ever event of this kind celebrated top performing partners from all over the world that were judged to have shown outstanding commitment, entrepreneurship and technical proficiency in protecting and managing their customers’ critical business systems during 2014.  It was a great thrill to be able to honor so many partners for their exceptional contribution to our success this year and I am proud to hold up their accomplishments as standards of excellence for every partner to follow.

We had over 150 nominations from around the world contesting awards in eight categories. Each nomination was judged by our panel of AVG CloudCare™ and Managed Workplace® experts.  I saw dozens of examples of the highest caliber from familiar, long-standing names to new cloud-oriented start-ups working on some highly innovative and exciting projects across the globe.

Winners were selected on the basis of such criteria as their outstanding levels of professionalism to customers, their market influence and their exemplary use of the AVG cloud-based security and remote monitoring & management (RMM) business solutions portfolio.

The complete list of categories and winners is as follows:

 

Largest Deployment of Managed Workplace

Awarded to the partner with the largest deployment of our managed workplace solution

Winner: Corporate Technologies

Recipient: David Pekarna: Senior Networking Engineer

 

Largest Growth with Managed Workplace, NOC & HD

Awarded to the partner who has had the largest growth with our managed workplace solution, NOC & HD offerings

Winner: Net@work

Recipient: Mohit Govani: IT Director

 

Most Complete MSP offerings

Awarded jointly to two companies adjudged to have leveraged all the tool sets within AVG’s product offerings

Joint Winner: Tekmate

Recipient: Jason Reopelle

 

Joint Winner: Alura Business Solutions

Recipient: Jason Derstine, President & CEO

 

Most Innovative Partner

Awarded to the partner that has shown the most growth and advancement through innovative business strategies

Winner: Advanced Technology Solutions

Recipient: Bob Ascherl, Product Development Manager

 

Community Partner of the Year

Awarded to individual MSP partners who have engaged, enriched, and helped to grow the AVG MW community

Winner: STF Consulting

Recipient: Sean Furman, President & CEO

Rookie of the Year

Awarded to a partner in their first year with AVG Managed Workplace who has shown the highest growth by aggressively deploying the solution and successfully launching their Managed Services offerings

Winner: 365 Managed IT

Recipient: Ken Stewart, Founding Partner

 

 

MSP of the Year

Awarded to the partner who has demonstrated outstanding growth, industry leadership, and customer service excellence with their Managed Services practice

Winner: TDARX

Recipient: Mike Shuping, President

 

To conclude, I should like to personally thank everyone that participated in our inaugural Partner of the Year Awards and many congratulations to the winners.

Already the bar has been set very high and I’m truly excited at what we can achieve together for our customers in the year ahead.

Why I’m supporting AVG’s sponsorship of The Pitch

My name is Lee Chappell and I am managing director of Total Computers, a business that I started up in 1995 when I left school aged just 16. In those days the IT services industry was still in its infancy so I guess you could say that by today’s standards I was something of an entrepreneur myself.

Not long after I started my IT services company there was a boom in PCs and we found ourselves providing support services to many smaller businesses where the PC was their first ever IT purchase.  Over the years our knowledge and expertise has tracked developments in the industry from resolving customers’ PC and server issues in the ‘90s and early 2000s to managing their Cloud-based software applications as we do today.

One of the reasons I decided to get involved with AVG in its support of The Pitch is that I remember how tough it is when starting out.  I’ve seen plenty of start-ups in my time some have succeeded but more often than not they fail.  I feel strongly about giving something back to the business community, to help someone else succeed in life.  I know I and many others would have loved the kind of support and mentoring opportunities – through government schemes and small business competitions like The Pitch – that are available to start-ups today. The more help you can get, the more you can focus your energies on something more productive.

As part of its commitment to support AVG’s lead sponsorship of The Pitch 2014, Total Computers has agreed to install and maintain AVG’s prize to the competition winner of a suite of AVG CloudCare Cloud security services including AVG CloudCare AntiVirus, Content Filtering, Email Security and Online Backup.  We have also agreed to be point of contact for any issues and provide 5 free remote fixes per month over a two year period.

When we begin working with a new start-up we understand that their IT needs to be running at all times. They simply don’t have the resources or finance of a large business so it just needs to work reliably at all times. Most of our customers are other local businesses. A lot of our new business comes from companies whose existing IT supplier is more than three hours away and has been unable to provide them with timely support.  We think the local touch is important and try to get out to the customer regularly. Not to fix their systems, but to review with them what we have been doing on their behalf.  This gives them confidence that we are looking after them and have everything covered.

Since working with AVG CloudCare we have found it has allowed us to take our support to a whole new level. Only last week, we had a customer whose PC got a virus. AVG CloudCare automatically sent us an email to inform us of the situation. We rang the customer and sorted the problem out. The customer loved the fact that we had contacted them before they even knew of the problem.

Finally, we obviously hope our relationship with the winner of The Pitch will be a long lasting one and they will want us to continue as their primary IT solution provider long after the initial two year period has ended.

 

 

Internet of Things and Managed Workplace v9

Press Releases

IoT Video

Video

 

IoT Survey Results

Managed Workplace 9 Screenshots

 

Fever Pitch: Live Final is inspiration to us all

By the time I arrived for The Pitch Live Final on 23rd October, 1,000 of the original competition entrants had been whittled down to just 30 of Britain’s brightest new entrepreneurial talents.  The event was held in Bristol, a city well-known for its strong start-up culture, its growing reputation as a technology hub and enlightened University initiatives. I took my place alongside my three fellow panellists: Karen Darby of CrowdMission; Lara Morgan of Company Shortcuts and Charles Carter of ICAEW.  Ours was the unenviable task of deciding which one of these great new business ideas should be the overall competition winner.  Judgement day was upon us.

The Contestants

We heard inspirational stories from guest speaker entrepreneurs who had successfully completed their journey interspersed with pitches from the finalists all of whom demonstrated no shortage of creative flare, energy and passion of their own.  Listening to them some common themes began to emerge including:

Judith and the winner of The Pitch

Certainly the business pitches made to the judges were of a very high calibre. I personally found it found it all very inspiring and a little bit of Christmas for the brain.  Deciding on a top five and eventual winner was no easy task.  Finally, after much deliberation, propertECO , the company that tests buildings for cancer-causing radon, was chosen as the competition winner.

It was particularly thrilling to see Rebecca Coates, co-founder of propertCEO, crowned the champion, as she became the first female winner of The Pitch since the competition’s inception in 2008!  In fact, women entrepreneurs were well represented in this year’s competition, earning 10 out of the 30 finalists.

Congratulations to Rebecca and all the finalists!  In fact everyone taking part deserved to be considered winners for creating a display of ingenuity and inventiveness that may one day benefit all our lives.  Photographs capturing the atmosphere of the event have been uploaded to the AVG Flickr account and may be viewed here.

I’ll close by saying; AVG’s active participation in the year-long competition was an extremely positive experience. Perhaps most important of all, it has provided AVG with an invaluable platform to engage directly with the small business community. And, hopefully we have started to make a lasting impression on their consciousness.

To sum up, the real winner is……all of us!

 

 

AVG Technologies Announces New Managed Workplace® Enhancements to Partners at Cloud Summit

AVG’s RMM platform continues to evolve to give partners even tighter applications’ integration experience, reducing cost and complexity

AMSTERDAM and SAN FRANCISCO – October 23, 2014 – AVG Technologies N.V. (NYSE: AVG), the online security companyâ„¢ for 182 million active users, today gave partners attending its Cloud Summit in Arizona a first-look preview of key new features in AVG Managed Workplace®9.0, its open eco-system Remote Management & Monitoring (RMM) tool for IT resellers and managed services providers (MSPs).

Following continued close consultation with its partner-base, AVG is unveiling a number of significant technical refinements to its RMM platform that will enable MSPs to deliver an even more tightly integrated range of streamlined services through the same integrated management console.

Key advances among the new integration features and benefits for MSPs of the enhanced AVG Managed Workplace RMM platform are:

  • Increased automation – extends automation best practices in a scalable, repeatable manner to transform an MSP’s service delivery, thereby reducing the cost of creating and maintaining secure compliant devices
  • Enhanced reporting and alerting – refinements in automated, real-time alerting increase quality and breadth of data available to enable a fast, focused response to help remediate issues before they have a chance to escalate, helping to save time and money.
  • Boosted patch management – increases in efficiency of patch scheduling ability help proactively close the gap between patch availability and patch application, reducing vulnerabilities on individual devices and avoiding costs.

“Recent industry events like Shellshock and Gameover Zeus have shown businesses that it is still best to leave your IT in the hands of experts,” said Mike Foreman, General Manager, SMB, AVG Technologies. “Incorporating the constructive feedback from our partners, combined with a set of technical enhancements to our RMM platform provides our partners with enhanced levels of protection and control that will let their customers sleep at night.”

AVG’s business security portfolio is supported by a worldwide network of more than 10,000 partners.  Its pedigree in this area makes it ideally positioned to help smaller IT companies and MSPs harness low cost, cloud-based tools so they can transition into fully-fledged managed services businesses.

In October 2012 AVG introduced AVG CloudCare™, a cloud-based administration platform offering resellers a new way to implement and manage services such as antivirus, content filtering, online backup and email security services for their business customers. In June 2013 it added AVG Managed Workplace, an open eco-system Remote Management & Monitoring (RMM) tool. AVG‘s vision is to make the lives of MSPs and their business customers as easy as possible, regardless of whether staff are in the office, at home, or on the road.

AVG Managed Workplace 9.0 is scheduled for general availability from November 2014.

About AVG Technologies (NYSE: AVG)

AVG is the online security company providing leading software and services to secure devices, data and people.  AVG has over 182 million active users, as of June 30, 2014, using AVG’s products and services including Internet security, performance optimization, and personal privacy and identity protection. By choosing AVG’s products, users become part of a trusted global community that engages directly with AVG to provide feedback and offer mutual support to other customers.

Good News from the Government

With all the data breaches making headline news, and more importantly, affecting millions of Americans, the Obama administration announced a strong government plan to add security for debit cards that are used for federal benefits such as Social Security.

Specifically, in an executive order signed at the Consumer Financial Protection Bureau, President Obama ordered that government agencies that process payments employ enhanced security features.

Those measures include launching a chip and PIN initiative that the government has named “BuySecure” initiative. Chip and PIN means that secure information is embedded in a chip in a credit card and users must enter a PIN number in order to use the card, much like they currently do with a debit card. The President moved without Congress on this one, which if anything highlights the importance and the need for haste in this matter.

Chip and PIN reduces the chance of fraud, as I pointed out in an earlier post (see here).

The point is that smart cards are revamped credit cards with microchips that store your data on the card. Chips are better than magnetic strips because the strips use the same technology as a cassette tape (remember those?) and thus are easy to copy. But chips generate a unique code each time they are used. So, while criminals can still steal your card and still commit fraud and sell data, they can’t copy your card and create more fraudulent ones under your name. It’s a big step in the secure data direction.

The major catch with the chip cards, until now, is that most retailers don’t have the technology for them just yet. The main companies that have had breaches have announced plans to install the new technology (this includes Home Depot, Target, etc., and it is also interesting to note that Walmart was ahead of the curve on this one).

But no doubt with the government behind this movement, it’s going to push this technology and added security into the mainstream, essentially making it the new way of doing business via credit.

Thus far there has been some foot-dragging on chips, not just because retailers will have to upscale to the new technology, but also as banks and retailers have argued over who is in fact responsible for security. This should definitely speed up, and resolve, the process.

“There is a need to act and [to] move our economy toward stronger, more secure technologies that better secure transactions and safeguard sensitive data,” the White House said in a statement.

President Obama, speaking about the motivation behind the order, said, “Identity theft is now America’s fastest growing crime. These crimes don’t just cost companies and consumers billions of dollars every year; they also threaten the economic security of middle-class Americans who worked really hard for a lifetime to build some sort of security.”

AVG is glad that the government recognizes identity theft, cyber security, and data breaches as increasingly crucial problems. These are definitely issues that is not only a drag on the economy and businesses, but also affect peoples’ lives, and livelihood. I applaud the President’s bold move on chip and PIN.