Tag Archives: Business

Raise Your Game Roadshow in Pictures

Last week we held the final roadshow on the Raise Your Game UK tour. Raise Your Game is an initiative aimed at helping Managed Service Providers to become more profitable.

The event was held at the Emirates Stadium, home to Arsenal Football Club and was a fitting venue to discuss taking MSP business practices to the next level.

Raise Your Game

 

There were experts from a hosting of leading companies including Epsom, CompTIA, Infrascale and Tigerpaw, each giving unique insight into what makes a profitable MSP.

Raise Your Game

 

The interactive sessions covered every aspect of operating an MSP from sales and marketing to security and strategic partnerships.

Raise Your Game

 

As headline sponsor, AVG was present to help guide the conversation and Francois Daumard, AVG’s VP of Global Channel Sales, spoke about the critical importance of forging partnerships in the MSP industry.

Raise Your Game

 

Afterwards, Sales Engineer Manager Matt Chinnery showed the MPS the new Managed Workplace platform that enables MSPs to easily onboard, easily gain access to key reports and effectively manage their clients to help maximize profits and improve security.

Raise Your Game

 

After the sessions concluded, the guests were treated to a stadium tour of the Emirates.

Raise Your Game

 

Visit the full gallery on Flickr

 

This is one of many roadshows that AVG Business are holding throughout the country, watch out for the next dates coming shortly or contact for more information.

Etsy: A Big Community for Small Businesses

It was the SF Etsy Summer Emporium, held in the huge hangar that is Pier 35 in San Francisco.

Most of you know Etsy, (www.etsy.com) but for those who don’t, it’s a virtual community that I would describe as a hip eBay, and great for small businesses. You can find anything online there, from vintage clothing to locally made honey to all kinds of arts and crafts.

The event in San Francisco had more than 80 vendors, and the quality of the crafts, art, and clothing was at a very high level.

There were all sorts of items there, many of them quirky, such as jewellery made from books or Vegan luggage accessories. But, the items were all very well made and curated with care.

But let’s talk about Etsy’s online presence: It’s worldwide and its small businesses add up to big business. Etsy’s latest report shows that it has 1.4 sellers in its global community generating a whopping $1.93 billion in sales in 2014.

If you are a small business owner, Etsy is a great place to promote your brand. This is especially true if you don’t have a particularly robust Website of your own. Etsy does that for you. Think of it as a “pop-up shop” for your business.

Who are the typical Etsy sellers? According to a survey by the company,  (as of 2013) 97% run their businesses from their homes, and most – 83% – manage their shops without help.  Fifty-six percent relied on their own savings for start-up capital and 35% reported they didn’t need any investment to launch their businesses.

Despite their growth aspirations, the strong majority of respondents – 61% – want their shops to remain “a size I can manage myself.” For most sellers, growth isn’t just about making money, but is balanced with business independence, flexibility and personal well-being.  See the survey here.

If you’re launching a business, Etsy’s Seller Handbook advises you on everything from how to pest photograph your product, to shipping tips, to branding and marketing.

And Etsy really does build a community online. It has business owners recommending other products, and a community thread of advice and support. If you are starting a business (and as I’ve said, here’s to second acts!), it’s a great resource…but also if you have a on-going business and want more exposure.

Online/offline combinations are hard to pull off.  But let’s talk about the offline Etsy too. I was struck by how much interaction there was at the event, not only between vendors and customers, but vendors talking to other vendors themselves. Although Pier 35 was chilly, there was a genuine warmth and camaraderie there.

In this regard, Etsy introduced Etsy Local. This free feature helps shoppers connect with Etsy sellers who are participating in local events. Etsy Local also provides buyers with a list of sellers who’ve confirmed their attendance, as well as links to those sellers’ Etsy shops.

It was inspiring to see so many small businesses getting a large crowd of interested customers. It really struck me that Etsy has a model that many online businesses and communities should study.

 

Title image source: Etsy – https://www.etsy.com/au/press/

The New AVG Business Center of Excellence in Ottawa

It seems appropriate that in the year when Ottawa is host to the International Symposium on Integrated Network Management, AVG Business also chooses the city to be home to its new, state-of-the-art, global center of excellence for small-to-medium business IT management.

Our AVG Business unit has grown tremendously over the last year and we’ve evolved into a focused organization designed and dedicated to the success of our Partners. To accomplish this we need to continue to develop and improve the tools and solutions we already provide; listen and anticipating your technology needs and respond with solutions; and be proactive in our support of your efforts.

Reception

This year we’ve already released significant updates to Managed Workplace and CloudCare, introduced new Secure Sign On and Backup and Disaster Recovery solutions and are preparing to introduce the 2016 update to our Business AntiVirus and Internet Security products.  At the same time we realize we can improve our development and support efforts. After critically reviewing our teams, talent and the ability to support Partners around the world, we chose Ottawa our center of excellence for Managed Workplace and have brought together our experts in support, engineering, sales and product management and marketing together for the first time.

Flowers

As we join the over 1800 technology companies that have made this historic and cultural city a global technology center, we look forward to supporting your continued growth and association with AVG Business.

Secure your business this Small Business Week

Small businesses don’t typically make the headlines when it comes to cyber security. Fortunately for small businesses, those stories remain the domain of large enterprises. However, cyber security for small businesses has the attention of hackers, insurers and the government.

While large enterprises may be the ultimate treasure, small businesses often represent easier targets, and compromising enough small business can add up quickly.

A recent Business Journals article citing a National Small Business Association survey reported that half of small business report that they’ve been a victim of a cyber-attack and that the average amount of money stolen through those attacks rose to $19,948 by the end of 2014.

The tools that have become so critical to small business success also create multiple points of vulnerability. Laptops, tablets, and smartphones continue to proliferate and with BYOD becoming a reality, the ability to control and manage access to data and applications has become overwhelming for many small and medium sized businesses.

Clearly, a comprehensive security review is essential for all companies and in many cases a good starting point is evaluating and addressing the risk of attack through the range of devices connected to a company’s systems.

Whether your business has its own IT department or works with a Managed Service Provider, be sure to spend time during Small Business Week 2015 to address the following vulnerabilities:

Mobile devices:

The ability to easily authorize and de-authorize mobile devices for specific applications and data sources, even BYOD, is critical. Your mobile device management system should allow for complete reporting of all connected devices, who they belong to and what they can access. This not only saves time as new employees come on board, it allows instant removal of access when an employee leaves. In the event a device is lost or stolen, locking and/or wiping of the device can be managed quickly and effectively.

Identity and password management:

Employees simply have too many passwords to remember and resort to repeatedly using the same password or writing them down on post-it notes. To make matters worse, when passwords are forgotten, employees call support which reduces their efficiency and increases costs to a small business. Single sign on with multi factor authentication and easy integration with Office 365 is an essential security component and will help protect systems, reduce costs and improve employee efficiency.

Not all attacks simply take information

They may also delete or remove critical business data. It’s essential that a comprehensive backup and disaster recovery system is implemented to ensure that your operations can continue even in the event of a natural…or un-natural disaster.

Small business cyber security doesn’t require huge budgets or even a dedicated IT department. MSPs like those that work with AVG Business can help evaluate your systems and recommend a set of security measures that will help your company to operate effectively and efficiently, even in the face of uncertain attackers.

For more information on keeping your business secure check out our AVG Small Business Digital Policy Guide

AVG’s Marco La Vecchia named among CRN Channel Chiefs

AVG is delighted that our own Marco LaVecchia has been recognised by CRN as a top channel chief. The nomination, which came earlier in April, underlines AVG’s commitment to excellence and expertise in the channel.

This isn’t the first time that Marco has been recognised by CRN, as he was named as among their “100 People You Don’t Know, But Should” in 2012.

With more than 10 years’ experience in the channel industry, Marco has made a big impact since joining AVG little over a year ago. He now leads a team that handles over 4,500 managed service providers (MSP) to help them get the most out of their technology.

As part of his nomination, Marco interviewed with CRN where they asked him to talk about his highlights since joining AVG.

 

The Power of Partnerships

Marco is a firm believer in the power of partnerships and has overseen more than 1,000 new partners join AVG since he arrived.

This is in no small way down to AVG’s Partner Enablement Program which helps MSPs to evolve from a reactive business model where they are responding to incidents as and when they occur to being an aware, proactive and preventative system.

 

The best tools for the job

Marco also highlighted the arrival of AVG Managed Workplace 9.0 which shows that innovation and technology are at the heart of AVG Business.

AVG Businesses’ insistence on providing powerful, cutting edge and easy to use remote management tools means that our partners can focus on what matters to them – running their business.

 

Rewarding excellence

2014 was a busy year for Marco, attending over 50 industry events. These included the inaugural AVG Business Partner Summit in Phoenix, Arizona which was attended by more than 200 partners from around the world.

They also included the first ever AVG Awards given to outstanding partners across the globe.

 

Building for the future

Looking into 2015, Marco hopes to champion partner satisfaction by making it one his key priorities for the year.

“Mobilegeddon” – Is Your Website Mobile Friendly?

Starting last week, Google’s search algorithm is now ranking mobile-friendly Websites above others.   Bottom line: “If your site’s pages aren’t mobile-friendly, there may be a significant decrease in mobile traffic from Google Search,” Google itself says.

Why the change? Ultimately, the move reflects how people are using the Internet.   Mobile is being used for everything from searches to banking, and not just while people are on the go. As Google notes, in the US, 94% of people with smartphones search for local information on their phones; 77% of mobile searches occur at home or at work.

The latest data from the Pew Internet Project showed that 64% of American adults own a smartphone. Similarly, comScore reported 60% of Internet traffic is from mobile devices. These numbers are consistent with AVG’s own research conducted with MEF (Mobile Economic Forum) and findings that the move to mobile commerce and content is only going up.

So, what makes a website or page “mobile-friendly”?  Since most of us have experienced unfriendly mobile sites, it’s pretty easy to assess at one glance.

The criteria, which Google spelled out last fall when it began calling out “mobile friendly” sites and setting the stage for the current change, includes:

  • Avoids software that is not common on mobile devices, like Flash
  • Uses text that is readable without zooming
  • Sizes content to the screen so users don’t have to scroll horizontally or zoom
  • Places links far enough apart so that the correct one can be easily tapped. “

 

You can find more details here.

You also can check to see if your own site is mobile-friendly with the Google Mobile-Friendly Test or check the status of your entire site through the Mobile Usability report in Webmaster Tools.  Be prepared. You may be in for a surprise.

While savvy tech companies have been anticipating Google’s change, the impact will no doubt be felt among small businesses that don’t always have the resources to respond to technology changes quickly. And a change in search ranking is one that can have a huge impact on their business!

Experts are predicting that sites that aren’t mobile friendly will see a dramatic fall-off in page hits and localized searches (i.e., foot traffic). In fact, that’s why analysts have taken to calling the change in rather dramatic terms, such as “Mobilegeddon.”

So what to do if you are a small business owner? You’re website has to go mobile!

Fortunately there are a lot more options available than ever before for easily creating new and mobile friendly websites that don’t require spending a lot of money.  Among some of the most popular website building resources are SquareSpace , Wix  and Weebly. You can see a comparison review of the tools here.

Once your website becomes mobile-friendly, Google says it will automatically re-evaluate your pages.  Google also advises that you can expedite the process by using Fetch as Google with Submit to Index to get a mobile-friendly ranking.

The Google move is another reminder that as the world goes increasingly mobile, it presents new challenges and opportunities. But, it’s not only in the way we present our web pages, but also in many aspects of how we do business – including an evolution of how we secure the data and protect the privacy of our mobile customers.  The latter is a matter of consumer trust, which is paramount for businesses in today’s mobile world and why we at AVG are committed to helping businesses do so.

AVG Business lights up Europe!

It’s been a really exciting week for AVG Business as we’ve launched AVG Business Managed Workplace 9.1 globally. As part of its development process, we spoke to hundreds of partners around the world to get their input and feedback. There’s been significant effort behind the scenes here, and we’re delighted to be have been able to share the new version with our partners.

This week, we’re taking AVG Business on the road to “light up” Europe. On April 22nd, Francois Tschachtli, Sales Director, DACH (Germany, Austria and Switzerland) & Benelux and I spoke to 20 journalists in Munich about the company’s new vision and offering.

We are proud to have launched localized German language versions of AVG Business Managed Workplace, AVG Business CloudCare and AVG Business Secure Sign On. All data and products will be hosted at an AWS data center in Frankfurt. This is a significant step forward in our effort to be a major force in the German Internet security and remote monitoring and management (RMM) markets.

Today we’re speaking to a group of Swiss journalists in Zurich, where we will confirm our commitment to this market through our investment in infrastructure, people and products.

We’ve been joined on this press tour by our valued partners Centrify, Infrascale and Jackobsoftware. It’s been great to have them alongside to help get the word out. This press tour will be followed in May by a series of partner dedicated roadshows in Germany, Norway, Sweden and Switzerland, where we’ll be sharing this new vision and offering with existing and potential partners.

Our commitment is and has always been to put partners first. Not just in the DACH region, but globally. Our vision is to help our channel partners and their customers be confident in their choice of services for their business.

Avast for Business adds 75,000 new customers in just two months

Avast for Business

Luke Walling, GM of Avast for Business, had confidence in the Avast for Business product all along. But the explosion of new customers has surprised and delighted even him.

Avast for Business is the industry’s first free, easy to use, cloud-managed security offering that protects small-to-medium-sized business (SMB) from cyber attacks and data breaches.

The new product has been available for two months, and already more than 75,000  SMB owners have enthusiastically selected Avast for Business to protect their companies.

The new, cloud-managed solution has specifically been adopted by IT consulting, education, and non-profit sectors. Early results also show a strong uptake in managed service providers, who make up 12 percent of Avast for Business’ total installed device count and 2.5 percent of its new users.

A reason for it’s booming success is because most start-ups, small businesses, schools, and nonprofit organizations lack the IT infrastructure to install costly and complex on-premise security solutions. Avast for Business provides the ideal solution. It’s easily scalable and managed from anywhere. Additionally, Avast for Business starts at a price everyone can afford: free, making it a natural fit for small-to-medium-sized businesses and organizations worldwide.

Avast for Business is free for as long as you want it and for an unlimited number of admins and devices. Protect your company with Avast for Business.

Avast for Business

Avast for Business replaces expensive, complicated security solutions for SMBs.

Why ransomware poses a risk to businesses

Last year’s attack on Sony is perhaps the most famous recent example of ransomware, but new increasingly sophisticated forms of the malware are on the rise.

To make matters worse, the scale of the problem is hard to know, because new research suggests many incidents are going unreported!

Ransomware is like digital kidnapping. An attacker encrypts the victim’s computer, or even individual files and charges a ransom for their safe return. If the ransom isn’t paid the files are destroyed and files seemingly lost forever.

Individuals, businesses, colleges and government agencies have all been among targets of ransomware. Any institution or individual that has critical files or systems are potential targets for ransomware attackers.

Even gamers were recently targeted, with the threat of losing their online creations providing the leverage.

Businesses in particular though can suffer at the hands of ransomware as shown in a recent attack targeting Danish chiropractors. The victims received an email from a potential new patient who conveniently provided past medical records via cloud storage service Dropbox. Once opened, the PacMan malware springs into action and encrypts essential business files containing valuable medical information.

Here in the United States, both the FBI and the White Collar Crime Center advise you to report ransomware threats or events to the agency at www.ic3.gov, and importantly, they advise against paying the ransom!

New research by ThreatTrack suggests that 30% of companies surveyed would negotiate and essentially “pay up” for the recovery of data. More notably, 55% of those that had previously been victims of ransomware said they would pay up again!

It also appears many incidents are likely going unreported, according to the ThreatTrack survey. Why? Likely because companies don’t want to suffer public scrutiny and humiliation or, perhaps, to encourage copycats.

 

What’s to be done?

The government and those of us in the security industry advise the first line of defense is preparedness.

Some basic tips include:

  • Educate yourself and employees about ransomware.
  • Regularly back up your data – and make sure a copy is stored offline.
  • Install and enable antivirus protection.
  • Make sure you keep all your systems and programs up to date.
  • Beware of links, and attachments. If in doubt, do not open it!

You can also stay abreast and get information on malware and other security threats here on the blog.

As with disease in the real world, prevention is sometimes the best cure in the digital world. It may seem like a bother, but having a preventative strategy could save you pain in the long run.