Tag Archives: RMM

AVG

AVG Wins Three 2016 ChannelPro Readers’ Choice Awards

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Our AVG Business products won top honors in ChannelPro’s 2016 Readers’ Choice Awards, securing Gold and Silver wins in the Antivirus, Security Software Suite and Remote Monitoring and Management categories.

This is also the third consecutive year we have been a ChannelPro medalist in the security software suite category.

The ChannelPro Readers’ Choice Awards are entirely driven by votes and direct feedback from SMB channel readers of ChannelPro magazine. More than 500 channel VARs, MSPs, integrators, system builders, and IT consultants cast their votes for Gold, Silver, and Bronze winners across a range of categories.

Readers were asked to cast their votes for the vendors with the most SMB- and partner-friendly products, technologies, services, and programs, as well as the top professional organizations in the channel today.  IT professionals were also asked to select the option that best satisfies the unique business requirements, work styles, and budgets of their small and midsize business clients, as well as those that best serve their own partner organizations.

This is a special win that our AVG partners can share with their clients. It also provides another strong testament to the quality, performance and simplicity of our AVG Business product portfolio, as well as the strong channel partner program we are building.

Comments from Cecilia Galvin, executive editor of ChannelPro-SMB, capture the value of this recognition, “We are gratified that such a large number of readers participated in our survey, underscoring their commitment to, and understanding of, the SMB market and the vendors, distributors, and professional associations with whom they partner. The results are a true snapshot of the top IT product and service providers in today’s SMB channel.”

Here are the awards you can mention and share:

AVG: Best AntiVirus Vendor (Gold)

AVG: Security Suite Software Vendor (Silver)

AVG: Best Remote Monitoring and Management Vendor (Silver)

 

Please share these wins with your teams and clients. Your AVG Account Manager can provide awards logos to share and promote. Thank you for your continued support!

AVG

MSPs Share Positive Feedback on AVG Managed Workplace

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Monitoring and managing your customers can be challenging as demands increase and environments become more complex. Your tools must present fast and complete information– reducing complexity, not adding to it.

In April, we introduced AVG Managed Workplace 10 – a simplified approach to RMM that enables MSPs to deliver managed services and advanced security in a simplified, scalable and applied way that also meets their own business goals.

Feedback from our AVG partners indicates we’re on the right track – take a look:

“We have used Managed Workplace since 2006; it is our eyes and ears to everything. We looked at Kaseya, LabTech, Microsoft Systems Center – but AVG had the full featured RMM solution and with Managed Workplace 10, keeps improving.” 

“Managed Workplace 10 is helping us reduce our onboarding time. The change to service plans was a big step forward in terms of architecting a managed service offering. We have gained immediate time savings and it’s easier to roll this out for our technicians.”

“The AVG Managed Workplace service templates are a stroke of genius. We literally onboarded a new customer on the first day of the product’s release and applied a monitoring, antivirus and proactive plan for a new customer within 10 minutes.  We removed about five days of technician time thanks to the solution.”

“We can see that AVG Managed Workplace represents a significant improvement. We like the ability to apply a service plan to a site and like the fact that these are customizable.  We also see the ease of use in setting up services and linking these to the service plans and speeding onboarding.” 

“Using AVG Managed Workplace 10, onboarding is a breeze. There are multiple things you need to do when onboarding customers and setting up a site but with AVG Managed Workplace’s service plan model, all the alerting is pre-configured and ready to go. You don’t have to go in and customize each individual client based on the service plan they are part of and you can see quickly how the customer is being supported and the specific environment.”

“During the beta process, AVG really encouraged us to put Managed Workplace through its paces. They gave us a checklist of items to try and it enabled us to experiment with everything – it was a fantastic approach. We upgraded all customers without a hitch.”

“We have used different RMM tools in the past but they either had terrible support or too much required maintenance.  AVG has a good balance of necessary information, self-management, and of course, price point. With the new Managed Workplace 10, we were able to easily transition our clients into standardized Service Plans.  It was easy to reassign sites into their proper service plans.  Configuration changes can now be adjusted very easily and only one time!”

 

Put Managed Workplace to the test today for your business. Join our Daily Demo and experience the simplicity by clicking here.

AVG

AVG Named One of 2016’s Coolest Cloud Security Vendors

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It has been a cold month for all the right reasons this January as AVG has just been named one of CRN’s Coolest Cloud Security Vendors for 2016. This is the second consecutive time AVG has made the list, and it’s validation of our hard work over the last twelve months. We’ve been busy and – more importantly – focused on providing even more value for our AVG Business partners and their SMB clients in 2016.

In CRN’s recent recognition, the IT channel publication noted our cloud security and remote monitoring and management (RMM) capabilities for businesses. We continue to see AVG partners transition to solutions such as AVG CloudCare and AVG Managed Workplace as security becomes a higher priority for small business owners and their IT staff.  When you couple this with our advanced Business Edition security products, it’s easy to see the value in our AVG Business solutions.

Earning the recognition as a ‘cool cloud security vendor’ also reflects our commitment to ensuring cloud solutions like AVG CloudCare are easy to implement and manage, simplifying the experience for partners and their SMB end-users.

AVG CloudCare is a single cloud platform that enables the real-time management of a full suite of cloud-based security services including antivirus, online backup (OLB), and a number of other key features.

If you’re not sufficiently impressed by our ‘cool’ credentials already, here are a few more top reasons why you should consider investigating AVG CloudCare for yourself:

  • Ease of Use – AVG CloudCare’s online dashboard is well designed and easy to use for managing desktops, laptops and servers all at a glance.
  • Remote Deployment – As long as one device is on the network, AVG CloudCare can be deployed to any computer attached to the network from the web console.
  • Remote Updates and Scans – AVG CloudCare administrators can force definition updates and scans remotely.
  • Dashboards and Reporting – AVG CloudCare administrators can view all managed devices through an online dashboard showing their status.
  • Content Filtering – As an add-on, content filtering can protect your client’s business from malicious websites and increase productivity by disallowing certain groups of sites.

This recognition is also a true testament of the continued support from our partner and SMB community. As we head into 2016, we remain committed to helping solve today’s business security challenges and helping businesses be productive and successful.

Thank you for your support!

AVG

Managed Workplace 9.2 makes big debut

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As we shared last week, Managed Workplace 9.2 is now globally available to our channel partners and offers our slickest remote management and monitoring (RMM) solution to date. Now with premium remote control integrated directly into our RMM platform at no extra cost, we’re making it easier than ever for our MSP partners to provide remote IT management services to their business customers.

The new platform is also catching press attention and our AVG execs have been busy sharing the highlights with tech and channel media reporters at ChannelBuzz, Channel Insider, ChanelLine, CRN UK, CRN U.S., Lanline.de, and MSP Mentor.

More interviews are scheduled across our markets over the next few weeks. The response has already been overwhelmingly positive, with press coverage describing our updated platform as ‘game-changing’ and also touting the new premium remote control, backup disaster and recovery, and Mac support features.

As with Managed Workplace 9.1, the development process was driven in large part from the input of hundreds of our partners around the world. We want to ensure that our products meet their evolving needs and we are proud to say that our latest version of the platform does just that.

In developing 9.2 and integrating additional features, we continue to partner with the best in the industry. Partners such as ISL Online, a Slovenian company with more than 200,000 customers in more than 100 countries helped us integrate premium remote control seamlessly into our platform. Our Backup and Disaster Recovery partner Infrascale is also a proven leader, recently named a Gartner Cool Vendor as ‘innovative, impactful and intriguing.’

The value of strategic partnerships like these can clearly be seen in the reaction to the end product. Initial feedback from our channel partners has been fantastic. Many have said using the updated platform will be a ‘no brainer’ for them. Some of our partners have already previewed the updated platform, with Advanced Technology Services (USA) providing feedback that “it works great on both Macs and PCs, features a new user interface that instantly shows all activity, and also enables us to seamlessly view user sessions.”

We recognize that our channel partners need IT simplicity and efficiency. The updates we have made to Managed Workplace 9.2 show our ongoing commitment to putting partners first.

We are listening and appreciate your feedback.

AVG

AVG Business responds to evolving channel needs with enhanced Managed Workplace platform

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Since we launched our flagship AVG Business Managed Workplace 9.1 in April 2015, the ongoing dialogue and feedback from our channel partners has been crucial. Managed Workplace 9.2 – the latest version of the platform, available today, addresses the needs our partners have raised. We are confident that the additional capabilities we have included in the expanded platform align to MSPs’ business objectives more closely than ever before.

An important feature in Managed Workplace 9.2 is the Premium Remote Control capability, through our partnership with enterprise remote desktop software provider, ISL Online, that has enabled us to integrate a premium Remote Control capability into our platform for the first time. By building in the remote control at no further cost to our partners, we are able to reduce not only the need for MSPs to work across disparate systems, but also the need to purchase additional, expensive, third-party tools. Offering greater control and visibility to resolve issues and deliver support more quickly, the Premium Remote Control enables MSPs to quickly and easily access remote computers, transfer files, chat, record sessions and perform administrative tasks for their clients, without switching interfaces.

Those of you who attended our Cloud Summit last October will remember discussing remote controls in detail – it’s a great example of you telling us what you wanted, and us listening and responding.

We want to help small enterprises and our MSP partners feel that they are doing everything they can to protect their data. At the same time, we recognize that monitoring so many different systems requires a streamlined workflow. Managed Workplace 9.2 now includes integrated Backup and Disaster Recovery, so that MSPs can easily control workstation backups, capture Bare-Metal-Recovery images for servers, as well as monitor and manage devices from one central dashboard.

Further details on the key features of the Managed Workplace 9.2 platform, including AVG Device Manager for Mac OS X and integrated AntiVirus enhancements can be found here.

With Managed Workplace 9.2, we move one step closer to a complete, managed IT solution – one which provides ease of use, security and control of the entire IT infrastructure (devices, applications and networks) from a “single-pane” of glass. We understand that our channel partners’ technology needs are always evolving and we are committed to doing all we can to streamline the experience while delivering the best services possible.

We are listening. Thank you for your ongoing feedback and please keep sending it our way.

AVG

AVG Business Launches Managed Workplace 9.2

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AMSTERDAM– September 15, 2015 – AVG® Technologies N.V. (NYSE: AVG), the online security company™ for more than 200 million monthly active users, today announced the launch of AVG Business Managed Workplace® 9.2, the latest version of its fully integrated, open ecosystem, remote monitoring and management (RMM) platform.

AVG Business sells and markets a comprehensive, integrated set of cloud security and RMM software applications that are designed from the ground up to simplify the lives of IT providers, Managed Service Providers (MSPs), and their small-to-medium sized business customers.

Managed Workplace 9.2 now features a Premium Remote Control capability from ISL Online, which is fully integrated into the dashboard. ISL Online brings a ten-year history delivering feature-rich remote desktop control software, helping to ensure that Managed Workplace 9.2 will make it even easier for AVG channel partners to effectively and efficiently administer remote IT management services to their business customers – all from a single platform.

The new AVG Business Premium Remote Control is included as a key capability of Managed Workplace 9.2 and eliminates the need to purchase expensive, third-party remote control solutions. Offering greater control and visibility, the built-in Premium Remote Control is compatible across all Windows® and Mac OS X® managed devices, and it enables MSPs to quickly and easily access remote computers, transfer files, chat, record sessions and perform administrative tasks for their clients, without switching interfaces.

New Features

The most comprehensive solution, to date, Managed Workplace 9.2 includes these new features:

  • Premium Remote Control – The one tool for all Remote Control needs, across all Windows and Mac devices, is available to MSPs at no additional cost.
  • Integrated Backup and Disaster Recovery – The ‘single pane of glass’ central dashboard helps MSPs quickly deploy and manage Infrascale Backup and Disaster Recovery Solutions. MSPs can easily control file and folder backups for workstations, capture Bare-Metal-Recovery images for servers, as well as monitor and manage Infrascale Appliances from one, central place.
  • AVG Device Manager for Mac OS X– The new AVG Device Manager for Mac. OS X brings monitoring and management to roaming Mac OS X laptops. Multiple deployment options increase ease of onboarding and management.
  • Integrated AntiVirus enhancements – Integrated AVG AntiVirus has always offered unparalleled protection and ease of management and now MSPs can password protect the end point to prevent unauthorized modification or removal of AntiVirus by end users.

“The ability for my team to quickly understand and resolve issues without the delays of working across different systems, or the expense of purchasing new tools, makes a big difference in delivering fast and professional support,” said Bob Ascherl, Director of Managed Services, Advanced Technology Services. “AVG Business Managed Workplace has enabled us to streamline our technology needs and work from one platform. Now with the company’s extended Managed Workplace platform, we can have both remote control and remote monitoring and management in one solution, without having to make choices or changes to our operations.”

Coupled with AVG Business portfolio services that include its Premium Network Operations Center, Microsoft Office365 and VMware integration, and Secure Sign-On authentication, AVG Business Managed Workplace 9.2 allows end user clients to focus on their business, and gives MSPs the ability to become more profitable.

“AVG is dedicated to the success of our channel partners, and their product feedback is critical for helping us deliver the best experience possible,” said Francois Daumard, VP of Global Channel Sales, AVG Business. “Today’s debut of our enhanced Managed Workplace platform is one example of how we are listening and responding to channel needs and continuing to help MSPs achieve their business goals.”

The AVG Business Portfolio

The AVG Business portfolio includes AVG Business CloudCare™, a cloud-based administration platform offering resellers a simple way to implement and manage services such as antivirus, content filtering, online backup and email security services for their customers; AVG Business Managed Workplace, an open eco-system RMM tool; and AVG Business Secure Sign-On, a next-generation mobile device management service. 

Supported by a worldwide network of more than 10,000 partners, AVG’s strong IT security heritage complements its proven strength as an RMM provider and partner to help smaller IT companies and MSPs transition and flourish as fully-fledged managed services businesses. AVG Business Managed Workplace is developed and supported by the AVG Business Center of Excellence for Managed Workplace based in Ottawa, Canada.

To view our Press Kit, which includes product screenshots, video and other elements of this news, please visit http://now.avg.com/avg-managed-workplace-9-2-press-kit.

 


About AVG Technologies (NYSE: AVG)
AVG is the online security company providing leading software and services to secure devices, data and people. AVG’s award-winning technology is delivered to over 200 million monthly active users worldwide. The AVG Consumer portfolio includes internet security, performance optimization, and personal privacy and identity protection for mobile devices and desktops. The AVG Business portfolio – delivered by managed service providers, VARs and resellers – offers IT administration, control and reporting, integrated security, and mobile device management that simplify and protect businesses.

All trademarks are the property of their respective owners.
www.avg.com


About ISL Online
ISL Online, one of the pioneers of the remote desktop control industry, provides cloud-based (SaaS) and on-premises (Server License, Private Cloud) remote support, remote access, live chat and web conferencing solutions to over 200,000 businesses across 100 countries. ISL Online solutions enable IT professionals to securely access and control any Windows, Mac or Linux computer, as well as offer ad hoc remote support to mobile device users. ISL Online software is developed by XLAB, a software development company headquartered in Slovenia with offices in United Kingdom, Switzerland and USA. Visit ISL Online at www.islonline.com.

 

Contacts:
Zoe Kine
Tel: +1 415-694-3654
Email: [email protected]

Zena Martin
Tel: +44 7496 638 342
Email: [email protected]

 

AVG

AVG Technologies Announces New Managed Workplace® Enhancements to Partners at Cloud Summit

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AVG’s RMM platform continues to evolve to give partners even tighter applications’ integration experience, reducing cost and complexity

AMSTERDAM and SAN FRANCISCO – October 23, 2014 – AVG Technologies N.V. (NYSE: AVG), the online security companyâ„¢ for 182 million active users, today gave partners attending its Cloud Summit in Arizona a first-look preview of key new features in AVG Managed Workplace®9.0, its open eco-system Remote Management & Monitoring (RMM) tool for IT resellers and managed services providers (MSPs).

Following continued close consultation with its partner-base, AVG is unveiling a number of significant technical refinements to its RMM platform that will enable MSPs to deliver an even more tightly integrated range of streamlined services through the same integrated management console.

Key advances among the new integration features and benefits for MSPs of the enhanced AVG Managed Workplace RMM platform are:

  • Increased automation – extends automation best practices in a scalable, repeatable manner to transform an MSP’s service delivery, thereby reducing the cost of creating and maintaining secure compliant devices
  • Enhanced reporting and alerting – refinements in automated, real-time alerting increase quality and breadth of data available to enable a fast, focused response to help remediate issues before they have a chance to escalate, helping to save time and money.
  • Boosted patch management – increases in efficiency of patch scheduling ability help proactively close the gap between patch availability and patch application, reducing vulnerabilities on individual devices and avoiding costs.

“Recent industry events like Shellshock and Gameover Zeus have shown businesses that it is still best to leave your IT in the hands of experts,” said Mike Foreman, General Manager, SMB, AVG Technologies. “Incorporating the constructive feedback from our partners, combined with a set of technical enhancements to our RMM platform provides our partners with enhanced levels of protection and control that will let their customers sleep at night.”

AVG’s business security portfolio is supported by a worldwide network of more than 10,000 partners.  Its pedigree in this area makes it ideally positioned to help smaller IT companies and MSPs harness low cost, cloud-based tools so they can transition into fully-fledged managed services businesses.

In October 2012 AVG introduced AVG CloudCare™, a cloud-based administration platform offering resellers a new way to implement and manage services such as antivirus, content filtering, online backup and email security services for their business customers. In June 2013 it added AVG Managed Workplace, an open eco-system Remote Management & Monitoring (RMM) tool. AVG‘s vision is to make the lives of MSPs and their business customers as easy as possible, regardless of whether staff are in the office, at home, or on the road.

AVG Managed Workplace 9.0 is scheduled for general availability from November 2014.

About AVG Technologies (NYSE: AVG)

AVG is the online security company providing leading software and services to secure devices, data and people.  AVG has over 182 million active users, as of June 30, 2014, using AVG’s products and services including Internet security, performance optimization, and personal privacy and identity protection. By choosing AVG’s products, users become part of a trusted global community that engages directly with AVG to provide feedback and offer mutual support to other customers.